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Records Management in Smaller Markets

Cary F. McGovern Comments
Posted in Articles

By Cary F. McGovern

The Expanding Records-Management Market

Companies Worldwide Share Experience

The Ideal Population Market: 100,000 to 250,000

Advantages of Records Centers in Smaller Markets

Very little or no competition

Service levels can be dictated

Some Issues to Consider

Customer education

More limited outsourcing options

Smaller overall volume

Marketing is Still the Name of the Game

Computing Gross Storage Revenue for 100,000 Cubic Square Feet

  • Start with 100,000 cubic feet of storage.
  • Multiply by an average of $.25 per month.
  • You end up with monthly storage revenue of $25,000.
  • Multiply by a service revenue factor of .65 for each dollar of storage (1.65).
  • You end up with monthly storage and base revenue of $41,250.
  • Multiply by 12 months and you end up with gross operating revenue of $495,000.

Regular columnist Cary F. McGovern is a certified records manager and the principal of File Managers Inc., a records-management consulting firm specializing in implementation assistance and training for new, commercial records-center start-ups, as well as marketing support for existing records centers. For more information, visit

FileMan Records Management is developing a model for selling records-management services on the Internet. The company will soon be piloting several versions of its method. If you are interested in becoming a FileMan Pilot participant, e-mail or call toll-free (877) FILE-MAN.

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