Staffing

When an industry is in growth mode, the emphasis is on increasing capacity, margins and market share. But when demand fades, the emphasis must turn to creating more efficient management processes and tools. This is where we are in the self-storage industry right now. Every owner is looking for ways to manage his business more efficiently, effectively and creatively without ...

On a recent visit to a self-storage facility, I encountered a manager who left me shaking my head. As I approached the office and looked through the window, I could see a pair of boots on the front desk, attached to some ragged old jeans. I thought, “Hmmm ... The maintenance guy must be taking a break in the office.” ...

So, you finally landed that self-storage manager position, and it’s your first day on the job. You’ve met the supervisor and he’s given you the “nickel” tour. Back in the office, as you follow your new boss behind the counter, he points out the computer, cash drawer and customer files. Next, he hands you the keys to the entire facility ...

As a self-storage owner or investor, you’re facing a number of obstacles: a battered economy, a weak real estate market, increased delinquencies, decreased occupancy, reduced net operating income, and more competition than ever before. Most of this is cyclical, and strength will be regained. In some areas, recovery has already begun.  In the meantime, there’s still a need to set ...

The current self-storage market is incredibly challenging, and the difference between a storage business that thrives or merely survives is manager training and professionalism. Today’s facility manager must possess effective sales skills, know-how to collect and increase revenue, and a professional look and demeanor to clearly differentiate himself from his many competitors. Most self-storage inquiries start with the telephone, but ...