7 Steps to Leverage Social Media Marketing and Make Self-Storage Sales
|Copyright 2014 by Virgo Publishing.|
|Posted on: 08/19/2013|
By Natalie Henley
Investing in marketing campaigns can be nerve-wracking for self-storage operators. When you have limited resources, you must be strategic with your budget, and every marketing investment has to pay off. This is why social media campaigns tend to be the first thing that gets cut. Although free to set up, they take valuable staff resources to manage, and the return on investment (ROI) is not always apparent.
While launching a social media campaign for your self-storage business likely won’t bring leads and sales pouring in your door tomorrow, when you implement a few strategies, you’ll find it much easier to drive a positive ROI that benefits your organization for years to come. Here are seven ways self-storage operators can leverage their social media efforts so they translate into real sales.
1. Reframe Your Outlook
Many businesses fail at social media because they think it means Facebook or Twitter when it's actually much more than that. Rather than putting labels on it, think of social media as a concept. It’s actually about engaging with your audience in a broader way.
Traditional media has always been one directional—you place an ad, the customer calls, and you have an offline private conversation. Social media allows businesses to interact with their community in a public online forum. That openness and transparency is scary to many business owners, but it’s exactly what customers crave.
2. Start Small
As you delve into social media, begin with the platforms that can make the biggest difference for you. Usually, this means starting with the three main platforms that can drive results and interaction: Facebook, LinkedIn and YouTube. Depending on your business model, there may be others. However, if you’re just getting started, this is a great set in which to begin.
3. Don’t Be Boring
Guess what … Your brand, services, mission statement and corporate values are boring. Although they may represent you as a company, they don’t represent the human element and personality of your team. Social media is not about only building a community but engaging your customers. Doing that requires you to show some serious personality.
For example, if you’re located in a city that has an NFL football team, you can support the local team as part of your company’s personality. Or, if you’re a family-oriented company, you can post updates about your “Take Your Kids to Work Day” and include photos of the event.
In essence, it’s about strategically deciding what your company’s culture or persona will be and then posting interesting content that relates to that. This means getting outside your comfort zone and talking about things that interest you as a company, not about your industry, products and services.
4. Don’t Over-Invest
As you delve into social media, don’t rush out and hire a full-time person to manage it. Instead, start by looking around your company and finding someone interested in the additional responsibility. Chances are you have someone personally involved in social media who would love to have this as part of his job description. As your social media presence grows and becomes successful, you can see the business case for growing the department.
5. Look Beyond the 'Likes'
Judging a social media campaign solely by the size of your Facebook likes is a bit backward. Although “likes” can be a good indicator of success, a new Facebook like won’t feed your family. To measure a successful campaign, here are a few of the major metrics that social media can influence and you can measure:
6. Measure Your Results Based on Goals
Now that you know results are more than just “likes,” decide how you’re going to measure results before you start any social media activity, as well as the specific metrics you’ll use to determine success. Social media is just like any other marketing initiative, which means you have to answer some key questions, such as “Why are we doing this?” and “What are we hoping to get from it?”
Each business will have its own definition of social media success. For one business, a metric like sales or leads is vital. Other businesses focus more on market share. Decide before you start what’s important to you. For a free measurement tool, use Google Analytics. For standardized reports, consider using an out-of-the box report suite such as Sprout Social or Raven Tools.
Too often, a small or medium-sized business sets up a Facebook page, goes gung-ho with it for a few weeks, then gets busy and forgets about it. That sends a negative message about the business. To avoid this scenario, start small with activity you can handle and stick with it. Post something daily, or at the very least weekly, so your self-storage company can stay relevant.
Additionally, make sure what you’re doing looks professional by getting custom banners to match your website. If you’re pinching pennies and don’t have a designer in-house for custom designs, you can get something that looks reasonable on sites like Fiverr, or something that looks very professional on sites like 99designs. Both are better than just “winging it.”
Social media can be one of the best investments your company makes. The key is to be smart about it and treat it like any other business activity. If you’ve attempted it in the past but let it go by the wayside, or if you haven’t embarked on this journey yet, now’s the time to take the plunge and get on the social media platforms. By following these strategies, you’ll find it to be a rewarding, enjoyable and profitable endeavor.
Natalie Henley is the vice president of client services at Volume 9 Inc., which creates custom search-marketing campaigns for clients, including a mix of SEO, paid-search management, social media, local-search marketing and website development for more than 100 clients and 200 managed websites. The Volume 9 team was recently honored on “Inc.” magazine’s 5000 list and by the “Denver Business Journal” as one of the fastest growing companies in Denver. For more information, visit www.volume9inc.com .