Quite literally the face of a self-storage operation, the facility manager is responsible for overseeing new rentals, taking payments, executing facility marketing programs, handling lien sales, performing maintenance tasks and more. Not only must a manager be able to handle a multitude of job duties, he must have the aptitude to interact with customers on the phone, online and in person. This makes choosing staff one of the most important aspects to long-term business success.

Inside Self-Storage (ISS) has released a free report for industry facility operators titled "Manager Recruitment in Self-Storage: Best Practices for Finding, Evaluating and Hiring Staff." Downloadable from www.insideselfstorage.com/reports.aspx, the report provides practical insight to help self-storage owners, district managers and management companies find, evaluate and choose the best manager candidates.

Highlighting three levels of talent, the report addresses:

The report was authored by Megan Stanish, director of client services for Michaels Wilder, a marketing and talent-management services company based in Phoenix. It also includes contributions from Jim Chiswell, owner of Chiswell & Associates LLC, and additional data compiled by ISS staff.

ISS produces a monthly magazine, an annual tradeshow, e-newsletters, webinars, an online forum, and education programs for self-storage professionals. ISS has been a well-known industry information franchise for more than 20 years.