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  • Contending With a Lawsuit
    In this industry, like many others, it is a possibility you will be sued at some point in time. Lawsuits come in many different varieties in self- storage, but there are several types we see all the time. The first and most obvious is the lawsuit over wrongful sale (the ...More
    March 1, 2002 Jeffrey Greenberger Posted in Articles
  • Monitoring Managers' Phone Performance
    Storage is a simple business, but it's not an easy one. The steps are straightforward. First, you get the phone to ring. Once people call, you try and get them to come in and visit. Next, you get those who visit to sign a rental agreement. Finally, you get those who rent ...More
    March 1, 2002 Fred Gleeck Posted in Articles
  • The Pin-Up Who Was Put Out
    I'm a big fan of Bettie Page. For those of you who don't know of this legend (gasp!), Bettie is the woman who, in 1955, won the title "Miss Pin-Up Girl of the World." Most renowned for her shiny black hair and trademark bangs, Bettie appeared on the covers of magazines such ...More
    March 1, 2002 Teri L. Lanza Posted in Articles
  • Thinking Like a Marketer
    Don't marketers think like most people? Not necessarily. In the next several columns, I'll present some of the more elusive concepts of marketing. They may seem a bit unusual. You be the judge. I think of this column's comments on the basic principles of my craft as ...More
    March 1, 2002 Harley Rolfe Posted in Articles
  • System Alert!
    If you are using DOS-based management software, your computer may be several years old and nearing the end of its life cycle. When your computer dies, your business productivity will instantly suffer. You can dramatically reduce this risk by switching your files over to a ...More
    March 1, 2002 Douglas Carner Posted in Articles, Technology
  • Noah's G.P. Inc.
    Many people bemoan having to "work for a living" and simply dread waking to the alarm at 6:30 a.m. on Monday morning. It is rare to encounter a person who exudes so much passion and excitement about his work it is contagious. But Mike Parham, founder and president of Noah's ...More
    February 1, 2002 Jeff Eckols Posted in Articles, Development
  • Insurance Corner
    The self-storage industry has undergone a series of tremendous changes over the past two decades, evolving from a core group of small, mom-and-pop facilities to a large, powerful organization of professional business people. The rapid growth of the industry has further ...More
    February 1, 2002 David Wilhite Posted in Articles
  • Due Diligence
    The essence of any good real estate transaction is due diligence, a "cat and mouse"-like game played between buyers and sellers, lenders and borrowers that defines the risks in a transaction. Buyers and sellers alike can benefit from knowing more about the due-diligence ...More
    February 1, 2002 RK Kliebenstein Posted in Articles, Development
  • Tenants Should Know...
    In United States v. DeTurbiville (2000 U.S. App. LEXIS 23321), the 9th U.S. Circuit Court of Appeals issued an opinion that looks at the search-and-seizure rights of self-storage customers. This criminal case provides storage operators some guidance as to their customers' ...More
    February 1, 2002 D. Carlos Kaslow Posted in Articles
  • Wrap It Up: They'll Take It
    "Just as it is essential to know what business you're really in, it is equally important to be aware of what new business you might be in--of new directions and other opportunities which present themselves in the course of your doing business." The above quote is taken from ...More
    February 1, 2002 Kenneth Van Slyke Posted in Articles