• Delinquencies, Collections and Liens
    Delinquencies, Collections and Liens By D. Carlos Kaslow Ultimately, self-storage is about collecting rent. The overwhelming majorities of customers pay their rent when it is due and cause very few problems for facility owners and site managers. A relatively small number (3 ...More
    March 1, 2000 D. Carlos Kaslow Posted in Articles
  • Virtual Records Management
    Virtual Records Management By Cary McGovern Records-management services can be outsourced in a self-storage facility to a great extent. I consider a virtual records-management facility as one where all the parts are outsourced with a residual profit. This article discusses ...More
    March 1, 2000 Cary McGovern Posted in Articles
  • Handling That Irate Tenant
    Handling That Irate Tenant By Pamela Alton The holidays have passed, and we are in a new year. As always after the holidays, people tend to be in a less friendly mood. Why? One of the reasons is because those charge-card bills are now coming due, owners usually choose to ...More
    March 1, 2000 Pamela Alton Posted in Articles
  • Suds and Stuff
    Suds and Stuff I bought my first piece of real estate last year, but unfortunately, it lacks something, a certain set of luxury items I swore I would never be without, a certain fundamental convenience no home should lack--a washer and dryer. And since there always seems to ...More
    March 1, 2000 Teri L. Lanza Posted in Articles
  • Services on the SideAncillary products reap profits for owners, convenience for customers
    Services on the SideAncillary products reap profits for owners, convenience for customers By Teri L. Lanza There's no more gratifying feeling than when hard work pays off. You know you've reached that brass ring when you can kick back at the end of a long day to sip an ...More
    March 1, 2000 Teri L. Lanza Posted in Articles
  • Updating Your Rental Agreement
    Updating Your Rental Agreement By Scott Zucker Reprinted with permission from the Mini Storage Law Commentary, published by the law firm Weissmann & Zucker, PC. By far, the self-storage rental agreement is one of the most important tools in operating a self-storage ...More
    March 1, 2000 Scott Zucker Posted in Articles
  • Addressing Competition
    Addressing Competition By Harley Rolfe For many of you, marketing is not much of an influence. Competition is an annoyance, not a threat. As long as you are staying full, why bother? I agree. Marketing is not kid stuff. But if you need to address competition, marketing is ...More
    March 1, 2000 Harley Rolfe Posted in Articles
  • White Rabbit
    White Rabbit The caterpillar was an enigma to Alice--abrupt, rude, perplexing. She found him hostile and revolting, though I remember being entertained by his antics. Recalling this childhood narrative--with all of the more mature connotations I was not to understand for ...More
    February 1, 2000 Teri L. Lanza Posted in Articles
  • One on One With Clark Hotard
    One on One With Clark Hotard With an extensive background in the self-storage industry, Clark Hotard brings a unique perspective and depth to his role as sales manager for Overhead Door Corp.'s self-storage system products. The company, based in Dallas, pioneered the ...More
    February 1, 2000 Posted in Articles
  • Thoughts From the Road
    Thoughts From the Road By Jim Chiswell The new year, decade, millennium have begun. To honor publishing deadlines, I am writing this as 1999 comes to an end, so when you read this in February, the old Y2K issue is rapidly becoming a memory. I'm sure there were a few ...More
    February 1, 2000 Jim Chiswell Posted in Articles