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  • Mr. Right Manager
    Hire, train, motivate and retain great employees—it seems simple, but is it? How many times has this happened to you? You can’t believe your good fortune. You find the perfect candidate for the job. He looks the part and gives all the right answers during the interview. You ...More
    December 1, 2003 Tammy Ross Posted in Articles
  • Assorted Assets
    For the next two months, every magazine you put in your hot little hands will have something trite to say about the holidays, the impending New Year, resolutions and all that jazz. But what is so new about the New Year? The older you get, the faster the years go by—there’s ...More
    December 1, 2003 Teri L. Lanza Posted in Articles
  • Signs of the Times
    In the storage business, signage is generally given little thought. But when used correctly, external signage can help you generate a lot more walk-in/drive-by traffic. Internal signage can help increase your profits and help you sell and promote ancillary products and ...More
    December 1, 2003 Fred Gleeck Posted in Articles
  • Knowledge Is Profit
    As the self-storage industry becomes increasingly competitive, we must realize the importance of staff training at our facilities. The lifeline of any group is its people. To grow any organization, you must grow the people who comprise it. The average self-storage customer ...More
    December 1, 2003 Brad North Posted in Articles
  • Managing for Maximum Results
    Congratulations! You got your facility approved, built and, finally, filled up. A lot of hard work, worry and effort have paid off, and you now feel like king of the hill. However, this success has created a dilemma. If you are too full, you can’t help the next caller; you ...More
    December 1, 2003 Jack Donner Posted in Articles
  • In the Valli
    Self-storage developers who want to build in the best possible locations are increasingly limited by a shortage of sites in the most desirable populated areas. Available land parcels are usually small, often irregular in shape and always very expensive. These obstacles to ...More
    December 1, 2003 Posted in Articles
  • In the East
    This month, I gathered a roundtable of experts to discuss the state of self-storage in the Eastern United States. Let’s hear what our local experts have to say about their respective cities and regions. Our panel of brokers includes: John Lisowski, Grubb & Ellis, ...More
    December 1, 2003 Michael L. McCune Posted in Articles
  • Not Your Father’s Mystery-Shopping Services
    Web-based reporting. Digitally recorded phone calls. Digital photos. Online reports burned onto CDs. Palm Pilots and laptop computers. Certified professionals. Same-day report turnaround. Instantaneous summary updates for true, real-time reporting. These are just some of ...More
    December 1, 2003 Ron Welty Posted in Articles
  • As People Keep Moving
    A Resent association press story in the Wall Street Journal reported “262.4 million people, five years or older, move to a new address in the last five years of the 20th century." Twenty-five percent of those people moved within the same county. The same article quotes ...More
    December 1, 2003 Jim Chiswell Posted in Articles
  • Tough Times For Management
    The self-storage industry continues to see uneducated property owners building storage in saturated markets. On a weekly basis, I get calls from people who are building a selfstorage project but have not completed any due diligence in advance. These types of builders and ...More
    December 1, 2003 Carol Krendl Posted in Articles