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  • Reporting Insurance Losses
    Many of us have wondered at one time or another whether we should report a loss to our insurance company. From the slightest fender-bender accident on our property to a customer’s slip and fall, we often hope our insurer won’t find out or the loss will go away on its own. ...More
    April 1, 2004 Jeffrey Duke Posted in Articles
  • Increase Rentals Through Service
    Can you really increase your storage rentals by providing better customer service? Is it possible to turn customers into “raving fans” of how they are treated at your facility? If this were possible, would it make your referral and previous- customer programs more ...More
    April 1, 2004 Brad North Posted in Articles
  • Empty Is Not Ready
    As I travel across the country, I see hundreds of selfstorage stores and thousands of units. I have lost count of the number of times a manager has opened a unit door to show me a vacant space, only to find the floor dirty or populated with miscellaneous junk. In almost ...More
    April 1, 2004 Jim Chiswell Posted in Articles
  • Back to School
    If you’re college bound—or have someone in your family who is—you don’t want to miss this opportunity. Inside Self- Storage has reinstated its educational scholarship program. Five worthy recipients will each be given $2,000 toward tuition at the college or university of ...More
    April 1, 2004 Posted in Articles
  • Construction Corner
    Construction Corner is a Q&A column committed to answering reader-submitted questions regarding construction and development. Inquiries may be sent to Q: I am an area manager for five sites in New Mexico.We are having continuing problems ...More
    April 1, 2004 Posted in Articles, Technology
  • Customers’ Goods, Sale and Disposal
    Many people are familiar with the term “underinsured.” You have no doubt read stories about personal loss and tragedy that occur in the aftermath of a wildfire or hurricane. Following such events, many businesses and homeowners are surprised and distressed to learn they do ...More
    April 1, 2004 Scott Lancaster Posted in Articles
  • Sign or Status Quo?
    European lenders and investors, who are unfamiliar with the risks associated with self-storage, might be questioning their investment decisions, given the soft performance recently reported by U.S. storage operators. During the past 24 months, self-storage in the United ...More
    April 1, 2004 Charles Ray Wilson Posted in Articles
  • Conversions and Deck Systems
    There isn’t an old mill or large empty building I drive by that doesn’t make me immediately think, “What a great conversion opportunity!” Most of these under-used buildings are well-suited for selfstorage and can be converted. Benefited by lower cost, swift up-fit and an ...More
    April 1, 2004 Kurt Conlon Posted in Articles
  • Retail = Big Returns
    Although the implementation or management of a retail-supply business at your self-storage facility may seem like unfamiliar territory, if you put on your real estate-investor hat, many of the same measurement formulas would apply. Just as real estate has a language rich ...More
    April 1, 2004 Roy Katz Posted in Articles
  • Andy and Me
    “At the Car Wash” is a monthly column written exclusively for self-storage operators interested in providing a mixed-use development including a car-wash facility. If there are particular topics you would like to see addressed, feel free to contact the author or e-mail ...More
    April 1, 2004 Fred Grauer Posted in Articles