• E-Mail Marketing
    If you’re like most storage operators, you collect pertinent contact information from tenants when they rent a unit, including a copy of their driver’s license. In this age of the Internet, you should also collect their e-mail addresses. Before we discuss the incredible ...More
    December 1, 2004 Fred Gleeck Posted in Articles, Technology
  • Hey, What’s Your Handicap?
    Golf is one of those games a player loves or hates. But no matter how he feels about it, the average “Joe Golfer” will use an endless array of tools, gimmicks and gadgets to get to the top of his game. He will buy any products that claim to help him improve his handicap: ...More
    December 1, 2004 Lori Niemczyk Posted in Articles
  • The State of Hiring and Recruitment
    Do you feel comfortable with your self-storage applicants, their strengths and weaknesses, reliability and purpose? Do they seem genuinely interested in the position you offer? Do you ask relevant questions during the interview process? Do your candidates? Do they seem ...More
    December 1, 2004 Greg Call Posted in Articles
  • The Value of Consistency
    A lot of self-storage managers need help understanding their goal when speaking with prospects on the phone. Few follow an outline or a script, even though it can mean the difference between a sale and lost business. Some feel that because they have worked in their position ...More
    December 1, 2004 Paul Weston Posted in Articles
  • Employee Evaluations
    In the self-storage industry, managers typically work at a property with little or no direct supervision. One of the most difficult aspects of this arrangement is that the storage owner, supervisor or district manager does not regularly observe employees’ behavior. That ...More
    December 1, 2004 Carol Krendl Posted in Articles
  • Looking Back and Giving Thanks
    As I write my last column for 2004, I cannot believe another year is almost over. Our industry confronted some major issues in the past 12 months. For one, FBI agents visited facilities and talked with owners and managers about the need for extra diligence in the operation ...More
    November 1, 2004 Jim Chiswell Posted in Articles
  • Financing Your Car Wash
    Before investing in a car wash, potential investors and operators ask these basic questions: How much does it cost? How do I finance it? What options are available? How do I put this whole project together? What kind of return can I expect? These are the fundamental ...More
    November 1, 2004 Fred Grauer Posted in Articles, Finance
  • The Conduit-Financing Pool
    Regardless of the weather, the pool is open—the conduit-financing pool, that is. More commercial real estate borrowers are diving into the opportunities offered by conduit financing. With its proven structures and acceptance by the investment community, conduit financing ...More
    November 1, 2004 Neal Gussis and Shawn Hill Posted in Articles, Finance
  • Money-Mind Control
    It seems everyone I know is refinancing their home these days. They want to get in on the goods before interest rates—as rumored—head north again. In self-storage, too, owners are being encouraged to take advantage of low rates before the train leaves the station. Now … ...More
    November 1, 2004 Teri L. Lanza Posted in Articles
  • The Rundown on Refinancing
    If you’re thinking about refinancing your existing self-storage loan, you should be asking these questions: When is the right time to refinance? I have a floating-rate loan. Should I switch to a fixed rate? Are there new loan products to consider? I have a prepayment ...More
    November 1, 2004 Bill Walton Posted in Articles, Finance