• Storage as Art
    Diane Botwin Alpert repressed a wave of revulsion when property consultants recommended a self-storage development for her property. “‘Yuck.’ That was my thought,” she says. “I was so sorry I couldn’t legitimately engage in retail in the neighborhood and commercial area ...More
    May 1, 2005 Kimberly Hundley Posted in Articles
  • Commonsense Marketing
    People in the self-storage industry talk about marketing as though it’s something you have to add to your business. But the fact is your business already uses marketing. The question is whether it is being handled properly. In the Frontier Days, traders traveled from ...More
    May 1, 2005 Roy Katz Posted in Articles
  • The Importance of Data Accuracy
    “It’s that rotten software again!” When a technological problem surfaces at a self-storage facility, most operators assume the mistake lies with their management software. But often the software isn’t the problem. Believe it or not, errors can usually be traced back to the ...More
    May 1, 2005 Dallas Dogger Posted in Articles, Technology
  • Just the Facts
    I grew up with Buck Rogers, Dick Tracy and a host of comic-book heroes. Yes, I’m at that age when old dogs have to learn new tricks. Remember wrist radios, space ships, transporters and a lot of other imagined futuristic inventions? Who would have thought that many of those ...More
    May 1, 2005 Fred Grauer Posted in Articles, Technology
  • Installing Manager Upgrades
    Twenty-five years ago, I was on the management team of a small community bank. I specifically remember a meeting in 1978 in which we discussed a new product: the automated teller machine, recognized today as the ATM by every man, woman and child. Diebold, a supplier of ...More
    May 1, 2005 Rick McGee Posted in Articles, Technology
  • Accessible Self Storage
    They had little idea they would become partners in a successful self-storage enterprise when they met. Though Robert Kortright and Greg Porteus had ambition, drive and a wealth of business experience, their backgrounds were profoundly diverse. Porteus attended college and ...More
    April 1, 2005 Elaine Foxwell Posted in Articles
  • Customer Service or Cross-Selling?
    As a business owner, it’s important to learn as much as you can from other industries. For instance, there’s a huge home center in my neighborhood. There’s also a family-owned hardware store that continues to prosper despite its giant competitor. How it manages to stay ...More
    April 1, 2005 Roy Katz Posted in Articles
  • Insurance Q&A
    Q: A tenant injured herself at my facility and expects my insurance company to pay her medical expenses. The woman lost her balance and fell on the stairs while exiting the rental office, but the steps and handrail were painted yellow for visibility and are in excellent ...More
    April 1, 2005 Amy Brown Posted in Articles
  • Communicating the Value of Records Storage
    The terms “marketing” and “sales” have different connotations, and they are sometimes convoluted in people’s minds. The dictionary defines marketing as “the business activity of presenting products or services to potential customers in such a way as to make them eager to ...More
    April 1, 2005 Cary F. McGovern Posted in Articles
  • Construction Corner
    Construction Corner is a Q&A column committed to answering reader-submitted questions regarding construction and development. Inquiries may be sent to construction@ministorage.com . Q: In the past two months, I've had two keypads at my storage facility knocked over by ...More
    April 1, 2005 Posted in Articles, Technology