• Consistent Product, Service Execution
    “A loaf of bread in every arm.” OK, so it is not your usual corporate mission, but it has been the passion and focus of Panera Bread since 1981. The chain has grown to 558 corporate and franchise locations. Why is it a restaurant chain that sells breads, pastries, bagels, ...More
    February 1, 2004 Jim Chiswell Posted in Articles
  • Maximizing Collections
    One area of operations in which self-storage managers are often quick to throw in the towel is the collection of bad debt. Collecting delinquencies can be an additional source of revenue, but most operators throw up their hands and say, “I am just happy to have my space ...More
    February 1, 2004 Jeffrey Greenberger Posted in Articles
  • Wood-Destroyers and Real Estate
    This is the ISS annual real estate issue, which presents an opportunity to discuss wood-destroying insects and organisms. When we discuss insects in this context, the culprit is almost always termites and, less frequently, Carpenter Ants. (In the interests of brevity and a ...More
    February 1, 2004 Ken Berquist Posted in Articles
  • Ready, Set, Sell!
    The final decision has been made—you’re going to sell your self-storage property. You’ve consulted with your partners, CPA and closest business advisors. The conclusion among all parties is now is the proper time to market the asset. Interest rates are low, the seller’s ...More
    February 1, 2004 Stephen I. Grossman Posted in Articles
  • Due Diligence in Self-Storage
    Due diligence is the process of discovery and confirmation of the financial and physical attributes of an investment property. This important process is, in all too many cases, rushed or, worse yet, skipped entirely, in the sheer excitement that accompanies the probable ...More
    February 1, 2004 John Gilliland Posted in Articles, Development
  • SAM (Simplified Automated Manager)
    Internet-based technology can give a storage facility a dramatic advantage over its competition. Tucson, Ariz.-based Online Self Storage Inc. is an Internet-development and marketing company focused on providing e-commerce solutions to the self-storage industry. It launched ...More
    February 1, 2004 Elaine Foxwell Posted in Articles
  • DIY Records Storage
    For several years, self-storage owners and operators have asked the questions: “How can I simplify records storage?” and “Can I do it myself without a lot of front-end cost?” Today, because of technology and technique innovations, it is not only possible but quite ...More
    February 1, 2004 Cary F. McGovern Posted in Articles
  • Prospecting for Profits
    To have an effective sales program, you must actively prospect for new business. This can be done in a number of ways. It might be through creating a list of potential customers, building relationships with key influencers, or maybe pursuing referrals through your current ...More
    February 1, 2004 Brad North Posted in Articles
  • Self Stor-Emotion
    At the time of this writing, there’s a new movie in the theaters about a real estate transaction gone horribly awry. In House of Sand and Fog, an alcoholic yet sympathetic protagonist loses her home on the San Francisco Bay due to a bureaucratic error regarding taxes and ...More
    February 1, 2004 Teri L. Lanza Posted in Articles
  • The Importance of Planning
    Over the past couple of years, I have seen more and more self-storage facilities trying to get on the “retail bus.” Operators and managers realize retail supplies are an important part of their businesses for a number of obvious reasons. First, the sale of retail product is ...More
    February 1, 2004 Roy Katz Posted in Articles