• New-School Technology
    Customers of any business hate waiting in line, especially when they only have a quick question or want to make a payment. Banks have addressed this issue by adding self-service equipment and 24-hour, off-site banking tools. Day or night, customers can make payments and ...More
    May 1, 2004 Doug Carner Posted in Articles, Technology
  • Wearing Customers’ Shoes
    One of my employees, Mark, recently illustrated why salespeople should never assume they have the same buying behaviors as their customers. Mark and I visited the owner of a self-storage company to discuss the merchandising of his facilities. After our presentation, the ...More
    May 1, 2004 Roy Katz Posted in Articles
  • Records Storage for Dummies, Part II
    Records Storage for Dummies, Part II By Anne Sommi Edmonson The following is a sequel to the article titled “Records Storage for Dummies,” published in the October 2003 issue of Inside Self-Storage. To access this article, visit the magazine’s online archive at ...More
    May 1, 2004 Posted in Articles
  • Big Yellow Box
    In a little more than four years, Big Yellow Group PLC, a publicly listed company that develops, owns and operates modern self-storage centers for personal, business and recreational use, has grown into a leading U.K. storage developer. The company, founded by Nicolas ...More
    May 1, 2004 Stephen Homer Posted in Articles
  • Linking It All Together
    Gone are the days when building a selfstorage facility meant little more than finding a piece of dirt, throwing up a building and chain-link fence, and putting your sign out front. New facilities call for management software, gate software, keypads, alarm systems, ...More
    May 1, 2004 Curtis Sojka Posted in Articles, Technology
  • Big Brother Is Watching (Thank Goodness)
    This past February, I had the honor and pleasure of participating in the Inside Self-Storage Expo in Las Vegas as a seminar speaker. I met some interesting and exciting people, and got to experience the storage industry up-close and personal. After a couple of long and busy ...More
    May 1, 2004 Fred Grauer Posted in Articles, Technology
  • Improving Operations Through Software
    In recent years, many self-storage operators have upgraded from their DOS or manual management systems to Windows programs written specifically for the industry. Stepping up to a new system should always result in improvements to your bottom line. While you may see some ...More
    May 1, 2004 Markus Hecker Posted in Articles, Technology
  • Trachte Building Systems Inc.
    When Trachte Building Systems entered the self-storage industry in 1974, it was backed by 75 years of expertise in manufacturing metal products. Today, the Sun Prairie, Wis.-based company manufactures a full-line of self-storage buildings, partition/corridor systems and ...More
    May 1, 2004 Elaine Foxwell Posted in Articles
  • An Enterprise Solution
    If you are an operator of multiple self-storage sites, this article is for you. It explains how your operation can have all of its sites operating from a central database. You may have heard the term “enterprise solution,” a phrase commonly used in the computer industry. An ...More
    May 1, 2004 Steve Hyman Posted in Articles, Technology
  • What’s Your USP?
    The challenge of every self-storage owner is to demonstrate to potential renters that his facility is different from the competition. Why? Because the average renter thinks all facilities are basically the same. In the minds of the general public, storage is a commodity. ...More
    April 1, 2004 Fred Gleeck Posted in Articles