• Sales Training Saves Money From the Drain
    Imagineone of your managers or fellow employees pouring buckets of your facility’s money into a sewer drain. It’s not a pretty sight, is it? Yet every day, well-meaning but poorly trained self-storage salespeople (or “consultants,” as we like to call them) do just that ...More
    December 1, 2004 Bob Copper and RK Kliebenstein Posted in Articles
  • Resident Management: The New Debate
    Since the first rows of cinder-block buildings became known as self-storage, our industry has evolved in many ways. We have added computers and sophisticated management software, and security—including individual door alarms, perimeter beams, video cameras and coded entry ...More
    December 1, 2004 Pamela Alton Posted in Articles
  • Employee Training
    Why is it so many companies spend little time training their new employees? Too often, new hires are thrown into their positions with almost no education about what it is they’re supposed to be doing. I’m not just talking about self-storage, but business in general. If I ...More
    December 1, 2004 James A. DiNardo Posted in Articles
  • A Hard-Core Hire
    Gone are the good old days when all you had to do was build it and they would come. Today’s self-storage market is fiercely competitive. New multistory properties with state-of-the-art security, conference rooms, business centers, free Internet access and offices the size ...More
    December 1, 2004 Maurice Pogoda Posted in Articles
  • The South-Central States
    This month, I gathered real estate experts to discuss the state of self-storage in the South-Central United States. Letís hear what they have to say about their respective cities and regions. Our panel of brokers includes: Bill Barnhill, Omega Properties Inc., Mobile, Ala.; ...More
    December 1, 2004 Michael L. McCune Posted in Articles
  • Staffing Solutions
    Today’s self-storage managers are much more challenged in their day-to-day operations than in years past. This is mostly due to the ever-increasing competition they face. It is not uncommon for markets to be overbuilt with new, existing facilities or those in the ...More
    December 1, 2004 Cheryl Kelley Posted in Articles
  • Sales Training = Profits
    Have you ever measured the incoming phone calls your store misses? What about walk-in customers? What impact do these have on your bottom line and potential real estate value? It would probably shock you to know just how powerful this information can be. How do you improve ...More
    November 1, 2004 Brad North Posted in Articles
  • What We Learn From Sales
    My grandpa use to say, “Talk is cheap, but it takes money to buy whiskey.” Today, there is a lot of talk about how much investors are willing to pay for self-storage, and a lot of confusion about just what is selling, who is buying and how much they are actually paying. ...More
    November 1, 2004 Charles R. Wilson Posted in Articles
  • Noah’s Ark Development
    Mike Parham, founder of Texas-based Noah’s Ark Development, heard a call to create more than a successful self-storage business. In 1996, he formed the In His Steps Foundation (IHS), a nonprofit organization designed exclusively for charitable, religious and educational ...More
    November 1, 2004 Kimberly Hundley Posted in Articles, Development
  • What's Up With Permanent Financing?
    “Unbelievable” is the only word to describe continued financing opportunities for self-storage and most other commercial-property types. To illustrate, the following chart shows a sample of long- and short-term index rates over the last 10 years. Today’s rates are still ...More
    November 1, 2004 David Smyle Posted in Articles, Finance