• Telephone Mystery Shopping: A Study
    “Friendly and personable, but not distinguishing their properties from competitors, and not attempting to close.” That was the overall conclusion from a recent study of storage-facility managers and employees. My company conducted this first-ever Benchmark Telephone ...More
    December 1, 2004 Ron Welty Posted in Articles
  • Serving Your Staff
    Between the religious holidays and annual turn of the wheel, December is often a time for reflection. The season encourages people to take stock of their lives and, hopefully, count their blessings. So this seems an appropriate issue in which to discuss appreciation and ...More
    December 1, 2004 Teri L. Lanza Posted in Articles
  • Sale-and-Disposal Legal Liability
    Your Tenant stops paying rent on his self-storage unit. You have gone through the legal process of eviction, and now it is time to reclaim your space. You know that whatever the renter leaves behind may be removed and discarded, but only through strict statutory methods. ...More
    December 1, 2004 Amy Brown Posted in Articles
  • Hiring Sales-Savvy Staff
    Most of us agree it is better to have sales-savvy staff than not. Our business requires intense customer interaction. The person at the front desk wearing your logo shirt is the reason people choose to store with you or your competitor. When a tenant has a problem, it is ...More
    December 1, 2004 Tron Jordheim Posted in Articles
  • Sales Training Saves Money From the Drain
    Imagineone of your managers or fellow employees pouring buckets of your facility’s money into a sewer drain. It’s not a pretty sight, is it? Yet every day, well-meaning but poorly trained self-storage salespeople (or “consultants,” as we like to call them) do just that ...More
    December 1, 2004 Bob Copper and RK Kliebenstein Posted in Articles
  • Resident Management: The New Debate
    Since the first rows of cinder-block buildings became known as self-storage, our industry has evolved in many ways. We have added computers and sophisticated management software, and security—including individual door alarms, perimeter beams, video cameras and coded entry ...More
    December 1, 2004 Pamela Alton Posted in Articles
  • Employee Training
    Why is it so many companies spend little time training their new employees? Too often, new hires are thrown into their positions with almost no education about what it is they’re supposed to be doing. I’m not just talking about self-storage, but business in general. If I ...More
    December 1, 2004 James A. DiNardo Posted in Articles
  • A Hard-Core Hire
    Gone are the good old days when all you had to do was build it and they would come. Today’s self-storage market is fiercely competitive. New multistory properties with state-of-the-art security, conference rooms, business centers, free Internet access and offices the size ...More
    December 1, 2004 Maurice Pogoda Posted in Articles
  • The South-Central States
    This month, I gathered real estate experts to discuss the state of self-storage in the South-Central United States. Letís hear what they have to say about their respective cities and regions. Our panel of brokers includes: Bill Barnhill, Omega Properties Inc., Mobile, Ala.; ...More
    December 1, 2004 Michael L. McCune Posted in Articles
  • Staffing Solutions
    Today’s self-storage managers are much more challenged in their day-to-day operations than in years past. This is mostly due to the ever-increasing competition they face. It is not uncommon for markets to be overbuilt with new, existing facilities or those in the ...More
    December 1, 2004 Cheryl Kelley Posted in Articles