• Employee Dishonesty
    Most storage owners would like to think their employees are loyal, trustworthy, honest and dedicated to the self-storage business. Unfortunately, temptation, greed, social issues and financial pressure can put some in a position to potentially betray their employers. Even ...More
    June 1, 2003 Amy Brown Posted in Articles
  • Managers' Social Clubs
    I want to tell you about a great concept recently shared with me by the manager of a self-storage facility in the Moreno Valley of Southern California. This unusual philosophy of management has helped keep all the facilities in the area full and otherwise successful. The ...More
    June 1, 2003 Pamela Alton Posted in Articles
  • Security Works in an Unwired World
    Cartoon detective Dick Tracy relied on instantaneous wireless communication to stay in touch with headquarters in his endeavors to thwart criminals. Chester Gould, the cartoon's creator, had a penchant for innovative crime-fighting tools, the most famous of which was ...More
    June 1, 2003 Steve Cooper Posted in Articles, Technology
  • The Deep South
    This month, I gathered a roundtable of experts to discuss the state of self-storage in the southern United States. Let's hear what local experts have to say about their respective cities and regions. Our panel of brokers includes: C. William Barnhill, Omega Properties, ...More
    June 1, 2003 Michael L. McCune Posted in Articles, Finance
  • Installation: Word of Warning
    In the wake of the fire that took place Feb. 20 at the Station Night Club in W. Warwick, R.I., taking 99 lives and causing injury to nearly 200, I would like to point out some facts related to the event. This tragedy has a direct correlation to the self-storage industry, ...More
    June 1, 2003 Al Costantino Posted in Articles
  • The Internet and Records Management
    Think back to the 1960s. Computer salesman H. Ross Perot formed a computer company called Electronic Data Systems; Polaroid introduced color-film prints that developed in 60 seconds, manual typewriters were still in use, people listened to vinyl records ... Much has changed ...More
    May 1, 2003 Scott Bidwell Posted in Articles, Technology
  • On Loyalty and Perserverence
    On Loyalty and Perserverence DEAR INSIDE SELF-STORAGE, Besides being a great manager, Sherry is also a gifted cook. The tenants know every holiday she will whip up batches of brownies, breads and cookies. Former tenants still stop by for coffee and cookies and to visit ...More
    May 1, 2003 Bill Howard Posted in Articles
  • Price and Yield Differences
    One of the misunderstood characteristics in commercial records management is the difference between price per unit and yield per unit of storage. This article discusses the difference and how to improve yield. In the business of commercial records management, a contract is ...More
    May 1, 2003 Cary F. McGovern Posted in Articles
  • technoware
    I was discussing this issue with my art director, when I confided I was having difficulty writing this month's letter. "There's just so little I can say about software and technology that hasn't already been said a hundred times. This topic does not inspire me!" She ...More
    May 1, 2003 Teri L. Lanza Posted in Articles, Technology
  • Using Software to Enhance Customer Service
    Storage operators put their management software to good use by tracking payments, improving collections and managing many other primary business functions. But management programs also offer increasing opportunities to mine customer information for more personal and prompt ...More
    May 1, 2003 Markus Hecker Posted in Articles, Technology