• High-Performance Leasing and Your Staff
    These days, self-storage competes on a very aggressive playing field, and a winning lineup of storage specialists is the most critical aspect of the game. Mom-and-pop squads, once the dynamic duos of the industry, have been replaced by teams of high-performance players. ...More
    December 1, 2005 Greg Call Posted in Articles
  • The Way of Appreciation
    The wheel turns, and we find ourselves on the cusp of a new year. During this season, people tend to reflect on their journey and consider relations with others. They are more inclined to express good will toward fellow creatures, to be charitable and forthcoming. This is ...More
    December 1, 2005 Teri L. Lanza Posted in Articles
  • The Five Musts of YP
    Although the Yellow Pages (YP) is not the most effective means of marketing, self-storage operators spend more on this method of advertising than any other. I suspect there are two reasons for this: the “follow the leader” marketing psychology most operators have adopted, ...More
    December 1, 2005 Fred Gleeck Posted in Articles
  • Automated Management
    As in most industries today, automation is changing the way self-storage facilities do business. Operators nationwide are realizing how technology can positively impact their facilities and bottom line. Not too long ago, the term “automated” meant a storage facility had a ...More
    December 1, 2005 Raymond E. McRae and Curtis Sojka Posted in Articles, Technology
  • Facility Policies and Procedures
    “No” is one of the first words many children hear from their parents or caregivers. It’s their earliest introduction to the laws that govern everyday life. Teaching kids about acceptable behavior is one of the most important responsibilities parents have, as the rules they ...More
    December 1, 2005 Tom Berlin Posted in Articles
  • Benefits, Incentives and Bonuses
    “Encouraged people achieve the best; dominated people achieve second best; neglected people achieve the least.” In today’s competitive environment, highly motivated staff is vital to any organization that wishes to achieve results. Therefore, learning to inspire employees ...More
    December 1, 2005 Thomas Krendl Posted in Articles
  • Inside Self-Storage: Disasters Sell Records Storage
    After any catastrophe, the need for records management and storage soars. It’s only human nature to avoid the reality of loss until it actually happens. But now hundreds if not thousands of businesses in the Gulf South will no longer exist because of lack of attention to ...More
    December 1, 2005 Cary F. McGovern Posted in Articles
  • Handling Terminations With Tact
    I love to fire people. Some days I walk around the office just itching to can someone. But it makes me happy when I can’t think of a single reason to do so, because then I know everyone is on task and moving projects forward with skill and ability. Ididn’t always love the ...More
    December 1, 2005 Tron Jordheim Posted in Articles
  • Electronic Transactions: A Year in Review
    This year will go down as one of major transition for the electronic-payment industry. Several related issues have had an effect on the self-storage business and the way facilities operate: Compliance Cost Alternative payments Compliance In the credit-card arena, compliance ...More
    December 1, 2005 Ross Federgreen Posted in Articles, Finance
  • At the Car Wash
    A Few Good People Wanted By Fred Grauer The U.S. Marine Corps used to run an ad that said, “Wanted: A Few Good Men.” This same need applies every employer out there. Let’s face it—it’s tough to find and retain good people. So what do you do to be the employer everyone wants ...More
    December 1, 2005 Fred Grauer Posted in Articles