• The Best Security System
    They say a job worth doing is worth doing well. With that in mind, planning for the security of your self-storage facility can be complicated. The industry has undergone substantial changes in the security arena. Following are some important considerations: The ...More
    June 1, 2005 Joell Reddick-Dalton Posted in Articles
  • Phone Greetings With Gusto
    Does the subject of how to answer the telephone at your self-storage facility really deserve a whole column? If you answered “no,” how would you qualify your phone skills? Are you a cold fish or a risk-taker when it comes to greeting customers? Consider the ...More
    June 1, 2005 Bob Copper and RK Kliebenstein Posted in Articles
  • Inside Self-Storage Magazine: Tracking the Steps to Success
    Self-storage is a simple business, but it’s not an easy one. To be successful, you need to follow four basic steps: 1) Get people to pick up the phone and call you. 2) Get those who call to visit your facility. 3) Get those who visit to rent with you. 4) Get those who rent ...More
    June 1, 2005 Fred Gleeck Posted in Articles
  • The ISS Scholarship Winners
    They are dedicated, driven and deserving: the five winners of the Inside Self-Storage scholarship program for 2005. This annual competition encourages the educational pursuits of students affiliated with the self-storage industry. It awards $2,000 to each chosen candidate ...More
    June 1, 2005 Elaine Foxwell Posted in Articles
  • Remote Site Security
    Remember the days of Dick Tracy and his magical wrist device? With it, he could talk to people, receive information, and see what was going on anywhere at anytime. As kids, we marveled at this gadget, thinking how great it would be if we could have something like it. Well, ...More
    June 1, 2005 Chester Gilliam Posted in Articles
  • To ‘Trust’ or Not to ‘Trust’
    To ‘Trust’ or Not to ‘Trust’ By Pieter Kark and Ken Yap While asleep, Ginny dreamt many dreams, but the one she remembered when she awoke was a strange one: It was about life insurance. Wait… No… It was actually about leaving her home, savings and self-storage business to ...More
    June 1, 2005 Pieter Kark and Ken Yap Posted in Articles, Finance
  • The Evolution of Storage Security
    Does evolving technology drive business trends, or do business trends drive the need for technology? It’s sometimes hard to tell if the dog is wagging the tail or vice versa. For example, an engineer thinks how great it would be to view surveillance cameras via the web. A ...More
    June 1, 2005 Tom Lewellen Posted in Articles, Technology
  • Master-Keyed Facilities
    Mention the phrase “master-keying” to many self-storage operators, and they become apprehensive. Many wonder if the practice leaves them open to legal liability. Though we’ve all heard stories about possible ramifications of using a master-key system, and people feel ...More
    June 1, 2005 Morgan Lambert Posted in Articles
  • Secure Satellite Storage
    It’s amazing how much can be learned by listening in on conversations that take place at a tradeshow booth. During recent industry events, “unmanned facility operations” has been among the concepts creating a buzz. What is a remote self-storage operation? How does it work? ...More
    June 1, 2005 Steve Cooper Posted in Articles
  • The Payment Advisor
    “The Payment Advisor” is a monthly Q&A column to which readers can submit questions about card transaction systems, electronic funds transfer, check acceptance and processing, wireless transactions, international funds transfer, and other payment issues. To participate, ...More
    June 1, 2005 Ross Federgreen Posted in Articles, Finance