• Management Is Key to Marketing
    Though the paradigm is changing, most self-storage management teams are hired from other professions, which means they may not possess the marketing experience required to run a successful operation. Many facility owners mistakenly believe the main qualification of a good ...More
    July 1, 2005 Fred Gleeck Posted in Articles
  • On the Surface
    A storage facility’s maintenance program can range from comprehensive to none at all. But your choice of preservation plan for metal buildings and doors will affect the satisfaction of your customers and staff and, ultimately, your bottom line. A well-maintained facility ...More
    July 1, 2005 Teresa Sedmak Posted in Articles
  • Give Them an Experience!
    I'm a “washaholic”—that is, I love being in the carwash business. Every year, I and my fellow washaholics get together at the annual meeting of the International Car Wash Association (ICA) to discuss our trade. Those unfamiliar with the industry are sometimes astounded to ...More
    July 1, 2005 Fred Grauer Posted in Articles
  • Check That: Beauty Lies Within
    There’s an old adage about tackling daunting chores: “If you have to swallow a frog, don’t stare at it too long. If you have to swallow two frogs, swallow the biggest one first.” When it comes to maintaining an attractive office and facility interior, the preferred plan is ...More
    July 1, 2005 Kimberly Hundley Posted in Articles
  • Steelbuilding.com
    Last August, NCI Building Systems Inc. of Houston purchased Little Rock, Ark.-Steelbuilding.com, one of the largest Internet providers of engineered steel buildings for self-storage. The company attributes the website’s success to an underlying philosophy: Provide solid ...More
    July 1, 2005 Elaine Foxwell Posted in Articles
  • Storage Deluxe Shines Urban Style
    New York-based developer and manager Storage Deluxe burst onto the Eastern self-storage scene in 1998, quickly establishing itself as a regional leader. Today, the company boasts 21 locations in metro New York, Connecticut and suburban Philadelphia, and plans several more ...More
    July 1, 2005 Kimberly Hundley Posted in Articles
  • Closed-Circuit Television and UTP
    Security is a primary selling point for any self-storage facility, and nothing says “safe and secure” to a prospective tenant more than closed-circuit TV security cameras keeping a 24-hour watch on your site. But before investing in a new CCTV system or upgrading your old ...More
    June 1, 2005 Jeffrey Herman Posted in Articles
  • Profile of a Canadian Storage Market
    The most mature self-storage market in Canada is Vancouver Lower Mainland, British Columbia, where the first facility was developed in 1975. Today, the industry is flourishing, with rents and occupancies up, cap rates down, and supply and demand in balance. A construction ...More
    June 1, 2005 Candace Watson Posted in Articles, Development
  • The Best Security System
    They say a job worth doing is worth doing well. With that in mind, planning for the security of your self-storage facility can be complicated. The industry has undergone substantial changes in the security arena. Following are some important considerations: The ...More
    June 1, 2005 Joell Reddick-Dalton Posted in Articles
  • Phone Greetings With Gusto
    Does the subject of how to answer the telephone at your self-storage facility really deserve a whole column? If you answered “no,” how would you qualify your phone skills? Are you a cold fish or a risk-taker when it comes to greeting customers? Consider the ...More
    June 1, 2005 Bob Copper and RK Kliebenstein Posted in Articles