• Master-Key Lock Systems
    This column addresses something of a controversial issue in self-storage: master-key lock systems. While I’m not in favor of these systems, the choice to use them is every operator’s prerogative. I only suggest you carefully weigh the pros and cons. With a master-key ...More
    July 1, 2005 Jeffrey Greenberger Posted in Articles
  • Lifts: Movin’ On Up
    Like all equipment, self-storage lifts, or VRCs (vertical reciprocating conveyors), require maintenance and periodic service for continuous and safe operation. However, unlike other building upkeep that can be handled by facility employees, lift service must be performed by ...More
    July 1, 2005 Randy Vander Hill Posted in Articles
  • Your Merchant Credit-Card Statement
    How many times have you said, “I give up. I don’t understand these charges on my credit-card service statement.” If you’re like the typical business owner, more times than you care to remember. In fact, many merchants have stopped trying to understand what they’re really ...More
    July 1, 2005 Ross Federgreen Posted in Articles, Finance
  • Ethnic Marketing
    I recently received a direct-mail piece from a company in Gretna, La., and the first page was written in Vietnamese. Unfortunately, I don’t speak or read the language, but I was able to figure out it was for a company that sells karaoke equipment. Why did it come to me? The ...More
    July 1, 2005 Tron Jordheim Posted in Articles
  • The Calm Before (During and After) the Storm
    From the beginning of June until the end of November, the Coastal United States—from Maine all the way to Texas—is vulnerable to some of the most destructive storms on earth. The 2004 hurricane season was one of the worst on record, with four major hurricanes that caused ...More
    July 1, 2005 John Roark Posted in Articles
  • Self-Serve in Fashion
    When renovating a self-storage facility, it makes sense to consider adding a self-service kiosk. There’s a reason these units are popping up in places like airports, hotels, gas stations, banks, retailers and now storage facilities: They save money for business owners while ...More
    July 1, 2005 Curtis Sojka Posted in Articles, Technology
  • Management Is Key to Marketing
    Though the paradigm is changing, most self-storage management teams are hired from other professions, which means they may not possess the marketing experience required to run a successful operation. Many facility owners mistakenly believe the main qualification of a good ...More
    July 1, 2005 Fred Gleeck Posted in Articles
  • On the Surface
    A storage facility’s maintenance program can range from comprehensive to none at all. But your choice of preservation plan for metal buildings and doors will affect the satisfaction of your customers and staff and, ultimately, your bottom line. A well-maintained facility ...More
    July 1, 2005 Teresa Sedmak Posted in Articles
  • Give Them an Experience!
    I'm a “washaholic”—that is, I love being in the carwash business. Every year, I and my fellow washaholics get together at the annual meeting of the International Car Wash Association (ICA) to discuss our trade. Those unfamiliar with the industry are sometimes astounded to ...More
    July 1, 2005 Fred Grauer Posted in Articles
  • Check That: Beauty Lies Within
    There’s an old adage about tackling daunting chores: “If you have to swallow a frog, don’t stare at it too long. If you have to swallow two frogs, swallow the biggest one first.” When it comes to maintaining an attractive office and facility interior, the preferred plan is ...More
    July 1, 2005 Kimberly Hundley Posted in Articles