• Facility Rules and Regulations
    Somewhere along the way, most self-storage operators have developed a set of rules and regulations for their facility that is meant to work in addition to their lease agreement. These guidelines serve an important purpose, but many operators use them wrong way, i.e., to ...More
    May 1, 2005 Jeffrey Greenberger Posted in Articles
  • Customer Service: A Good Fit
    I’ll confess that, for me, clothes shopping falls in the same category with wallpapering the bathroom and having a tooth drilled. So when the mood does hit me, I put on my best smile and head out to the store. Surprisingly, the last time I went shopping, I had fun. The best ...More
    May 1, 2005 Jim Chiswell Posted in Articles
  • Five Steps to Effective Sales
    Unless you completely understand and implement all of the elements of an effective self-storage sales program, you are merely going through the motions. Missing any one of them will diminish your facility’s overall success. Following are five key steps to running a ...More
    May 1, 2005 Brad North Posted in Articles
  • Site Graphics
    Are you doing everything you can to secure your self-storage facility and market your security efforts to prospective tenants? Site security has become the pinnacle concern for many customers. They want to know their property will be safe, so you must do everything possible ...More
    May 1, 2005 Owen Runnals Posted in Articles, Technology
  • Management Software for Multiple Sites
    The self-storage industry has experienced brisk growth, and many companies operate multiple facilities. Having more than one site involves unique challenges, such as how to generate new business, reduce labor costs, impose better operational controls, manage technology ...More
    May 1, 2005 Kat Shenoy Posted in Articles, Technology
  • Marketing RS-Lite
    Last month, we discussed the elements of communication and how it forms the foundation for marketing and sales. This month, we’ll look at marketing designed for the launch and support of records storage lite (RS-lite) in a self-storage environment. No business can exist ...More
    May 1, 2005 Cary F. McGovern Posted in Articles
  • Storage Facilities and EFT
    In the past, self-storage businesses received the lion’s share of rental payments in the form of paper checks, but these are quickly becoming a thing of the past. Electronic-check payments, known as electronic funds transfer (EFT), are fast becoming an efficient, economical ...More
    May 1, 2005 Alison Kiesa Posted in Articles, Finance, Technology
  • Technology vs. Relationships
    Where have the gas-station attendant, bank teller and corporate receptionist gone? While they’re not completely extinct, they are shrinking in number. Like it or not, we’re all changing the way we do business. In the past, we built relationships and often made buying ...More
    May 1, 2005 Lee A. Miller Posted in Articles, Technology
  • The Payment Advisor
    “The Payment Advisor” is a monthly Q&A column to which readers can submit questions about card transaction systems, electronic funds transfer, check acceptance and processing, wireless transactions, international funds transfer, and other payment issues. To participate, ...More
    May 1, 2005 Ross Federgreen Posted in Articles, Finance
  • Terminal Services vs. Thin Client
    Management software is a fundamental consideration for any self-storage operator, and the technology is always changing. The market has seen an influx of web-based management packages, which deliver an array of advantages. But which one do you choose? When shopping for the ...More
    May 1, 2005 Steven Smith Posted in Articles, Technology