• Inside Self-Storage Magazine: Got Treasure?
    All of you will eventually be faced with this problem, even several times a year: A customer moves out and leaves behind a variety of items he’s decided he shouldn’t be responsible for discarding. Maybe he doesn’t want to deal with it. Maybe he thinks it’s part of your job. ...More
    December 1, 2005 Jim Chiswell Posted in Articles
  • Employee-Incentive Programs
    When I built my first self-storage facility 17 years ago, I didn’t have to worry about constructs like employee goal-setting, bonuses or incentives programs. But things are different in today’s competitive environment. These days, operators seek to hire talented individuals ...More
    December 1, 2005 Brad North Posted in Articles
  • On The Move Inc.
    “Complete customer satisfaction is more than a mission statement, it’s my mantra,” says Kirk Nash, CEO and president of On The Move Inc., the nation’s fourth largest truck-rental company. Nash and Maury Westerdale, partner and chairman, formed the business in 1991 after ...More
    December 1, 2005 Elaine Foxwell Posted in Articles
  • Two Storage Firms Aid Katrina Victims
    Within days of the devastation wrought by Hurricane Katrina, the CB Richard Ellis Self Storage Advisory Group (SSAG) of Houston organized a fundraising effort to assist. The company’s first step was to collect as much money as possible to buy supplies for local shelters and ...More
    December 1, 2005 Elaine Foxwell Posted in Articles
  • CREATIVE Management
    We most often associate the word “creative” with the art world, and too seldom use it in day-to-day professional life. However, creativity could be just the thing when it comes to distinguishing your facility from those of competitors and making the difference in the ...More
    December 1, 2005 Madelyn Still Posted in Articles
  • High-Performance Leasing and Your Staff
    These days, self-storage competes on a very aggressive playing field, and a winning lineup of storage specialists is the most critical aspect of the game. Mom-and-pop squads, once the dynamic duos of the industry, have been replaced by teams of high-performance players. ...More
    December 1, 2005 Greg Call Posted in Articles
  • The ABC’s of Medical Insurance
    Every business owner strives to attract high-quality employees who will contribute to the growth and success of his company. To recruit and retain these people, many offer group health insurance as an employee benefit. The same strategy may be right for you. Even if your ...More
    December 1, 2005 Alan Thaxter Posted in Articles
  • The Way of Appreciation
    The wheel turns, and we find ourselves on the cusp of a new year. During this season, people tend to reflect on their journey and consider relations with others. They are more inclined to express good will toward fellow creatures, to be charitable and forthcoming. This is ...More
    December 1, 2005 Teri L. Lanza Posted in Articles
  • Automated Management
    As in most industries today, automation is changing the way self-storage facilities do business. Operators nationwide are realizing how technology can positively impact their facilities and bottom line. Not too long ago, the term “automated” meant a storage facility had a ...More
    December 1, 2005 Raymond E. McRae and Curtis Sojka Posted in Articles, Technology
  • The Five Musts of YP
    Although the Yellow Pages (YP) is not the most effective means of marketing, self-storage operators spend more on this method of advertising than any other. I suspect there are two reasons for this: the “follow the leader” marketing psychology most operators have adopted, ...More
    December 1, 2005 Fred Gleeck Posted in Articles