• INDUSTRY INTERVIEW
    His clients refer to him as “the closer.” Friends call him RK. The industry knows the self-storage veteran as RK Kliebenstein, the southern Florida-based real estate entrepreneur who has underwritten millions in self-storage transactions— and he’s done it with integrity ...More
    December 1, 2006 Elizabeth Sanchez Posted in Articles
  • Solving the Whodunit
    Mystery shopping is the act of evaluating employee performance without their awareness. You know the old saying, “When the cats away, the mice will play!” What are your employees doing? How are they truly treating your customers? A mystery shopper is also known as a secret ...More
    December 1, 2006 DJ Hobek Posted in Articles
  • ART OF MARKETING
    “I am not discouraged, because every wrong attempt discarded is another step forward.” —Thomas Edison In 2006, I personally witnessed marketing mistakes that cost their makers a fortune. I’m confident that marketing and sales missteps in the self-storage industry add up to ...More
    December 1, 2006 Derek M. Naylor Posted in Articles
  • LETTER FROM THE EDITOR
    The advent of winter truly feels like a season of renewal to me. Everybody’s aura seems softer and jollier. Folks are quicker to proffer the benefit of the doubt and a helping hand. Somewhere between the rum balls, evergreens and frantic spending, healthy perspectives even ...More
    December 1, 2006 Posted in Articles
  • People
    If you have a staff-related announcement such as a promotion, new hire or award you would like to include in the magazine, send an e-mail to storagenews@vpico.com. High-resolution, digital photos are appreciated. BETCO Makes Sales Team Changes Terry Campbell, a 12-year ...More
    December 1, 2006 Posted in Articles
  • Real Estate
    If you have a sale, grand opening, groundbreaking or other real estate transaction you would like listed here, e-mail storagenews@vpico.com. CB Richard Ellis Self Storage Advisory Group associates Ryan Howse and Nate Hunterton represented the buyer in the acquisition of ...More
    December 1, 2006 Posted in Articles
  • Super Staff: Find Them, Keep Them, Make Them Great
    It's true that self-storage requires little manpower to operate, but the position of manager is not a low-level, simple job. Especially in today's competitive markets, the strength of a site's employees can tip to the balance toward success or failure. ...More
    December 1, 2006 Posted in Reports
  • Extra Space and Zippi Networks Test Consignment Kiosks
    Extra Space Storage, one of the country's largest self-storage operators, and Zippi Networks, an eBay service provider, will test consignment kiosks in 10 of the storage company's facilities. ...More
    November 30, 2006 Posted in News, Technology
  • Crystal ball for construction professionals?
    I think most business professionals, particularly investors, would love to have a crystal ball in which to catch glimpses of their financial future. Self-storage developers take their chances with location, competition, zoning boards and the like. Of course, they hope to ...More
    November 29, 2006 Teri Lanza Posted in Blog
  • Sovran Self Storage Prices Stock Offering
    Real estate investment trust Sovran Self Storage announced a share price of $56.25 for its current stock offering, which ends Monday. ...More
    November 29, 2006 Posted in News