• Tried and True Training
    As the saturation of self-service storage services grows, managers find employment opportunities aplenty, enticing them to shift from one facility to the next. As they relocate, they bring to their new jobs previous training experience—for better or worse. Many ...More
    December 1, 2006 Kenneth Piken Posted in Articles
  • Five Simple Rules for Staff
    Self-storage has evolved from a low-visibility, back-road, industrial-park business to a high-profile, mainstream, upscale industry. The days of hiring a caretaker for your storage facility are long gone, my friends. Today’s storage managers need to be computer savvy, ...More
    December 1, 2006 Linnea Appleby Posted in Articles
  • Media Watchdog
    As the self-storage industry permeates our communities, it receives increasing attention from mainstream media outlets–and not always favorably. As industry professionals, we should be aware of how self-storage is presented to the public. Media Watchdog is devoted to ...More
    December 1, 2006 Posted in Articles
  • Cold Steel, Soul and Artistry
    Imagine folk-rock singer John Denver sitting across the desk from his head professor at Texas Tech University in 1964. He’d been struggling with his studies but was gaga for the guitar. After words of encouragement from his academic mentor, Denver dropped out of school, and ...More
    December 1, 2006 Teri L. Lanza Posted in Articles
  • Resident Managers: A Thing of the Past?
    When I first entered the self-storage business more than 20 years ago, you couldn’t find a facility that didn’t retain the services of a resident-management couple. The two were usually retired, and their small salary was a supplemental to a retirement income. The wife ...More
    December 1, 2006 Ann Parham Posted in Articles
  • Online Education Sweeps Storage
    Have you ever seen pictures of an avalanche? As the snow and rock start to fall, they gain not only momentum and velocity, but also mass. The result is anyone and anything below is swept up in the crescendo. I’m convinced there is a quiet education avalanche sweeping the ...More
    December 1, 2006 Jim Chiswell Posted in Articles
  • RETAIL RESULTS
    I am sure we all agree that retail products such as boxes, packing materials and supplies aren’t your primary income source. So, it’s not surprising that much attention is devoted to selling storage units and little on peripheral product sales. Still, once your manager is ...More
    December 1, 2006 Bob Strenk Posted in Articles
  • Don’t Worry, Be Happy
    My husband and I recently completed a two-week Mediterranean cruise. After embarking in Barcelona, we traveled more than 2,000 miles to five countries and eight ports of call. Celebrating our 25th wedding anniversary, this dream vacation resulted from years of saving and ...More
    December 1, 2006 Barb Bartlein Posted in Articles
  • LEGAL PERSPECTIVES
    It never ceases to amaze me how few self-storage tenants purchase self-storage insurance. I’ve started asking managers their theory as to why. They’ve offered a litany of answers, the two most common being: 1) Customers believe their goods are covered by their homeowners ...More
    December 1, 2006 Jeffrey Greenberger Posted in Articles
  • The Age-Old Question
    “How much should I pay my managers?” If I had a nickel for every time I was asked that over the last 15 years, I could almost build a 100,000-square-foot storage facility with the pile of silver! The question isn’t as simple as it sounds. Many variables come into play. We ...More
    December 1, 2006 Pamela Alton-Truitt Posted in Articles