• Reviewing Employee Performance
    Do your employees know how you rate their performance? Do you have a policy of conducting regular reviews? Personnel need to be aware of their strengths and weaknesses and know if they’re meeting your expectations. If you haven’t conducted a formal employee evaluation in ...More
    December 1, 2005 Pamela Alton-Truitt Posted in Articles
  • Real Estate Roundup: The Western States
    This month, I gathered real estate experts to discuss the state of self-storage in the West. Let’s hear what they have to say about their respective cities and regions. Our panel includes: Richard Arnold, Arnold/Forcum & Associates, Portland, Ore.; Roxana Baker, ...More
    December 1, 2005 Michael L. McCune Posted in Articles
  • When Bad Customers Happen to Good Businesses
    Awhile back, some friends and I dined at a newly opened but already popular Italian restaurant. The atmosphere was pleasant, the staff attentive and the food a delight. We were having a great time. A party of six at the next table, however, was not. From the moment she ...More
    December 1, 2005 Roy Katz Posted in Articles
  • Inside Self-Storage Magazine: Got Treasure?
    All of you will eventually be faced with this problem, even several times a year: A customer moves out and leaves behind a variety of items he’s decided he shouldn’t be responsible for discarding. Maybe he doesn’t want to deal with it. Maybe he thinks it’s part of your job. ...More
    December 1, 2005 Jim Chiswell Posted in Articles
  • Employee-Incentive Programs
    When I built my first self-storage facility 17 years ago, I didn’t have to worry about constructs like employee goal-setting, bonuses or incentives programs. But things are different in today’s competitive environment. These days, operators seek to hire talented individuals ...More
    December 1, 2005 Brad North Posted in Articles
  • On The Move Inc.
    “Complete customer satisfaction is more than a mission statement, it’s my mantra,” says Kirk Nash, CEO and president of On The Move Inc., the nation’s fourth largest truck-rental company. Nash and Maury Westerdale, partner and chairman, formed the business in 1991 after ...More
    December 1, 2005 Elaine Foxwell Posted in Articles
  • Two Storage Firms Aid Katrina Victims
    Within days of the devastation wrought by Hurricane Katrina, the CB Richard Ellis Self Storage Advisory Group (SSAG) of Houston organized a fundraising effort to assist. The company’s first step was to collect as much money as possible to buy supplies for local shelters and ...More
    December 1, 2005 Elaine Foxwell Posted in Articles
  • CREATIVE Management
    We most often associate the word “creative” with the art world, and too seldom use it in day-to-day professional life. However, creativity could be just the thing when it comes to distinguishing your facility from those of competitors and making the difference in the ...More
    December 1, 2005 Madelyn Still Posted in Articles
  • High-Performance Leasing and Your Staff
    These days, self-storage competes on a very aggressive playing field, and a winning lineup of storage specialists is the most critical aspect of the game. Mom-and-pop squads, once the dynamic duos of the industry, have been replaced by teams of high-performance players. ...More
    December 1, 2005 Greg Call Posted in Articles
  • The ABC’s of Medical Insurance
    Every business owner strives to attract high-quality employees who will contribute to the growth and success of his company. To recruit and retain these people, many offer group health insurance as an employee benefit. The same strategy may be right for you. Even if your ...More
    December 1, 2005 Alan Thaxter Posted in Articles