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Georgia Governor Signs New Lien Law

Earlier this month Georgia Gov. Nathan Deal signed into law Senate Bill 61, an amended self-storage lien-law bill that updates the state’s ...read more

Safety Hazards and Bodily Injuries

As one of their many tasks, self-storage operators must guard against accidents that can occur on the property to tenants, visitors and staff. ...read more

What Do Customers Think About You?

If you’ve never offered a survey to your self-storage tenants, now’s the time to try it. Surveying your customers can be an excellent way to gauge ...read more

Do You Keep a ‘Do Not Rent To' List?

See what Self-Storage Talk members have to say about keeping a "do not rent to" list of problem past tenants, the criteria used to make the list and ...read more

Maximizing Your Sales Program DVD and Workbook

In this powerful training session, you'll discover better ways to educate customers about storage, set yourself apart from competition, generate more ...read more

Latest Headlines

O'Neil Software Inc.

O'NEIL SOFTWARE INC., IN ITS 20 YEARS providing records-storage solutions, has worked with hundreds of people in different aspects of the records-storage, self-storage and moving and storage industries. Clients range from the industry veteran with many years of experience ...More
May 1, 2002
Posted in Articles, Development, Technology
Self-Storage Over the Web

Joe Twentysomething suddenly wakes during the night with the realization he's five days late with his storage payment. His battered but beloved Tama drum kit, precious collection of long-play albums, family photos and Auntie Agatha's antique roll-top desk are among his many ...More
May 1, 2002 Elaine Beall
Posted in Articles, Technology
"Do It Yourself" Feasibility

Before you purchase a piece of land for the purpose of building a storage facility, you must conduct a feasibility study. To not do so would be foolish. This holds true no matter how much experience you have in the storage field--or any other field, for that matter. Each ...More
May 1, 2002 Fred Gleeck
Posted in Articles
Lockouts, Lien Sales and Compensation

This is the first column I've written since I spoke at the Inside Self-Storage Expo in Las Vegas, and I'd like to take the opportunity to thank the individuals who made my participation possible. Thank-you to the folks at Inside Self-Storage for continuing to help us in our ...More
May 1, 2002 David Fleming
Posted in Articles
The Midwest, Round Two

At the Inside Self-Storage Expo in Las Vegas, Feb. 13-15, we saw a lot of interest in the industry because of the instability of the stock market and people's desire for the steady cash flow self-storage offers. For this month's roundup, we focus on self-storage as an ...More
May 1, 2002 Michael L. McCune
Posted in Articles
If Your Tenant Files Bankruptcy

Author's note: I have put off addressing this topic in my column because significant bankruptcy-reform legislation has been proposed in at least the last four congressional legislative sessions. If this legislation passes in its current form, some of the actions recommended ...More
April 2, 2002 Jeffrey Greenberger
Posted in Articles
Thoughts From the Road

The Federal Trade Commission recently reported that identity theft is one of the largest areas of concern it hears expressed by Americans. The issue of identity theft is a double-edged sword for the self-storage industry. On one side, we can become victims if a customer ...More
April 1, 2002 Jim Chiswell
Posted in Articles
More Marketing 102

Last month, I ventured into the never-neverland of marketing viewpoints and tried to show how perception of a product--not the actual physical offering--is the arena of marketers. I showed how media can create a label or symbol that has value independent of any product. I ...More
April 1, 2002 Harley Rolfe
Posted in Articles
Self-Storage and Self-Serve

At first glance, a self-storage facility and a self-service carwash may seem an unlikely pair. Closer examination reveals the two businesses are actually complementary. Self-storage operators across the country are beginning to experiment with not only carwashes, but ...More
April 1, 2002 Sara Cooper, with contributions by Matt Morgan
Posted in Articles
Insurance Corner

Floods can happen to any business at any time--you don't have to be located near water to be at risk. Heavy rains or winter-water runoff can cause flood damage, even in areas not normally prone to flooding. But did you know losses due to flooding are excluded from coverage ...More
April 1, 2002 David Wilhite
Posted in Articles