• Thoughts From the Road: Manager Education in 2008
    As we begin to close the books on 2007, we are embroiled in the sometimes agonizing task of preparing our 2008 budgets and forecasts. I have written many times over the years about my recommendation to make the budget-building process a team effort involving everyone in ...More
    November 9, 2007 Jim Chiswell Posted in Articles
  • Learning to Sell Self-Storage
    The self-storage industry has boomed over the past several years. As competition escalates and facilities adopt the same features and benefits, it’s critical for owners and managers to focus on the basics of phone and face-to-face sales. Selling is a creative process, more ...More
    November 9, 2007 Brian Byrd Posted in Articles
  • ISS Flash Report: San Diego
    The San Diego metropolitan statistical area is the 17th largest in the nation. From an economy largely dominated by defense and military expenditures, the city’s industries have transformed into a diverse mix of high-technology commercial endeavors. Some of these sectors ...More
    November 9, 2007 Self Storage Data Services Inc. Posted in Articles, Development, Real Estate
  • Special Operations: Training Never Rests
    It would be nice to see more consistency in the area of self-storage training. It seems we’re programmed to train only when performance is down, making us more reactive than proactive. If we look at staff development as more of an investment than an expense, it can ...More
    November 9, 2007 Brad North Posted in Articles
  • Staff Compensation
    A topic that frequently comes up in conversations with self-storage owners and operators is staff compensation and incentive programs. Everyone is looking for the “norm” in these areas, but it seems as though there isn’t one. Compensation ranges from sparse to extravagant ...More
    November 9, 2007 Linnea Appleby Posted in Articles, Management
  • Conducting a Successful Staff Interview
    Recruiting plays a huge part in any organization’s overall success. It starts with the company’s people, and finding the right ones can and will be difficult. That’s why it’s essential to have a clear direction when beginning the hiring process. An organization must have ...More
    November 9, 2007 Kristin Hilton Posted in Articles
  • On the Record: Software Training ... Like Riding a Bike
    Recently, I watched my neighbor teach his son how to ride a brand-new two-wheeler. Do you remember when and how you learned to do the same? From a distance, little Adam looked like a proud expert on his “big boy bike.” But at closer range, you could see his training wheels ...More
    November 9, 2007 Chris Spisto Posted in Articles
  • Incentives and Bonus Plans
    As competition escalates in every market, putting pressure on facility operators to improve performance, it becomes increasingly important to ensure your managers are at the top of their game at all times. Knowing they will usually perform better when given incentive to do ...More
    November 9, 2007 Mel Holsinger Posted in Articles
  • The Ideal Manager?
    Who is the ideal self-storage manager? The answer to this question is complex, depending on many facility-specific factors: job duties, the demographics of the customer base, the personalities of the rest of the team, etc. It’s a highly subjective, debatable subject, and ...More
    November 9, 2007 Cheryl Kelley Posted in Articles
  • Boat & RV Storage Scene: Dakota Park Boat and RV Storage
    Before it could become a viable project, Dakota Park Boat and RV Storage in Fresno, Calif., had to overcome a whole bundle of obstacles.First, the property is an odd shape, which made it difficult to incorporate the number of units needed for the development to succeed. The ...More
    November 9, 2007 Posted in Articles