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  • A Storage Pro in Action and Other Thoughts From the Road
    During a recent meeting in Phoenix, I had a chance to witness firsthand how a self-storage professional handles a crisis. Knowing just how busy everyone at this meeting was, we all had agreed to keep our telephones on so we could deal with important issues. Little did any ...More
    April 28, 2008 Jim Chiswell Posted in Articles, Management
  • Breeding the Best Advertising: Loyal Customers!
    As my quest to improve our company’s client service, I came across the book, Customer Satisfaction Is Worthless; Customer Loyalty Is Priceless, by Jeffrey Gitomer, a sales guru I have long admired. The premise of the book is that clients who are only satisfied will ...More
    April 27, 2008 Sue Weinman Posted in Articles, Marketing
  • Finding Financing for Self-Storage
    All projects need a thorough business plan to entice the lender to provide financing. The self-storage industry, however, has one unique difference that may impede obtaining financing. Some financial institutions shy away from lending on a single-purpose facility, such as ...More
    April 26, 2008 Dan Cardinal Posted in Articles, Finance
  • Delivering the Hard Message: Employee Termination
    We entrust the care and management of our multimillion-dollar facilities to what we hope are competent, honest, well-intended employees, but sometimes there is a gap between what we expect from them and what we get. We then experience the emotional turmoil of what to do ...More
    April 26, 2008 Linnea Appleby Posted in Articles, Management
  • One-on-One With Caesar Wright, President of Mako Steel Inc.
    In 1993, Michael Branon, owner and chairman of the board of Mako Steel Inc., began a niche company focusing on the self-storage construction market. He was joined a year later by construction veteran Caesar Wright. Since Mako’s specialty is self-storage, 80 percent of ...More
    April 25, 2008 Elaine Foxwell Posted in Articles, Construction
  • eBay ... One Way or Another
    As a self-storage manager, you should consistently seek out sources of new rentals. That's a given. Gone are the days of passive facility management.The marketing experts will tell you that one of the best ways to accomplish this is to reach out to businesses in your local ...More
    April 24, 2008 Teri Lanza Posted in Blogs
  • Public Storage Announces Changes to Operations Management
    Real estate investment trust Public Storage, a member of the S&P 500 and the Forbes Global 2000, announced several changes to its management staff this week. ...More
    April 23, 2008 Posted in News
  • Earth Day: From 'Crackpot' Idea to Global Awareness
    OK, so this is the second “Earth Day” blog this week, but the event is too important to just be observed for one day then put away like holiday decorations until next year. In yesterday's blog, Editor Drew Whitney asked how you would participate in Earth Day. ...More
    April 23, 2008 Elaine Foxwell Posted in Blogs
  • U.K.-Based Safestore Offers Discount to eBay PowerSellers
    U.K. self-storage company Safestore has partnered with online marketplace eBay to offer its “PowerSeller” customers a 50 percent discount on storage. ...More
    April 23, 2008 Posted in News
  • Market Report: Evansville, Ind.
    Evansville is the regional center for a large trade area in Illinois, Indiana and Kentucky. The broad economic base of the region has helped to build an economy known for its stability, diversity and vitality. Major industries include manufacturing, warehousing and ...More
    April 23, 2008 Self Storage Data Services Inc. Posted in Articles, Real Estate