• Customer Service or Cross-Selling?
    As a business owner, it’s important to learn as much as you can from other industries. For instance, there’s a huge home center in my neighborhood. There’s also a family-owned hardware store that continues to prosper despite its giant competitor. How it manages to stay ...More
    April 1, 2005 Roy Katz Posted in Articles
  • Insurance Q&A
    Q: A tenant injured herself at my facility and expects my insurance company to pay her medical expenses. The woman lost her balance and fell on the stairs while exiting the rental office, but the steps and handrail were painted yellow for visibility and are in excellent ...More
    April 1, 2005 Amy Brown Posted in Articles
  • Communicating the Value of Records Storage
    The terms “marketing” and “sales” have different connotations, and they are sometimes convoluted in people’s minds. The dictionary defines marketing as “the business activity of presenting products or services to potential customers in such a way as to make them eager to ...More
    April 1, 2005 Cary F. McGovern Posted in Articles
  • Construction Corner
    Construction Corner is a Q&A column committed to answering reader-submitted questions regarding construction and development. Inquiries may be sent to construction@ministorage.com . Q: In the past two months, I've had two keypads at my storage facility knocked over by ...More
    April 1, 2005 Posted in Articles, Technology
  • Rolling Through Tradition
    It's a basic, critical component of storage facilities across the globe. Few people pay it much heed. But without it, our industry would lose its trademark image: clean rows of buildings, perfectly lined with colorful quadrangles in symmetrical pride.The self-storage ...More
    April 1, 2005 Bert Brown Posted in Articles
  • Alternative Payment Methods
    Beginning in the May issue of Inside Self-Storage, Mr. Federgreen will host a monthly Q&A column titled “The Payment Advisor,” to which readers can submit questions about card transaction systems, electronic funds transfer, check acceptance and processing, wireless ...More
    April 1, 2005 Ross Federgreen Posted in Articles, Finance
  • The Canadian Self Storage Association
    By some estimates, the Canadian self-storage industry is 2,800 storage facilities strong and growing every day. Storage development reaches from St. John’s, Newfoundland, in the East to Victoria, British Columbia, in the West and Whitehorse in the Yukon to the north. With ...More
    April 1, 2005 Joseph Kormos Posted in Articles
  • Self-Storage as a Niche Product
    Although it developed slower than in the United States, the demand for "niche self-storage" in Italy and Switzerland has become a matter of fact, supported by statistics and data monitored by the most important associations and magazines in this business sector. The service ...More
    April 1, 2005 Sabrina Tordo Posted in Articles
  • Atta Girl, ISS
    In attempts to extricate himself from the doghouse (where he frequently resided), an ex-boyfriend used to say to me, “It only takes one small blunder to kill 10 good deeds.” In life, people pay far more attention to what you do wrong than what you get right. Sometimes you ...More
    April 1, 2005 Teri L. Lanza Posted in Articles
  • The Southeast
    This month, I gathered real estate experts to discuss the state of self-storage in the Southeast. Let’s hear what they have to say about their respective cities and regions. Our panel includes: Bill Barnhill, Omega Properties, Mobile, Ala.; Dale Eisenman, Midcoast ...More
    April 1, 2005 Michael L. McCune Posted in Articles