• Employee Evaluations
    In the self-storage industry, managers typically work at a property with little or no direct supervision. One of the most difficult aspects of this arrangement is that the storage owner, supervisor or district manager does not regularly observe employees’ behavior. That ...More
    December 1, 2004 Carol Krendl Posted in Articles
  • Hey, What’s Your Handicap?
    Golf is one of those games a player loves or hates. But no matter how he feels about it, the average “Joe Golfer” will use an endless array of tools, gimmicks and gadgets to get to the top of his game. He will buy any products that claim to help him improve his handicap: ...More
    December 1, 2004 Lori Niemczyk Posted in Articles
  • The State of Hiring and Recruitment
    Do you feel comfortable with your self-storage applicants, their strengths and weaknesses, reliability and purpose? Do they seem genuinely interested in the position you offer? Do you ask relevant questions during the interview process? Do your candidates? Do they seem ...More
    December 1, 2004 Greg Call Posted in Articles
  • Pride in Management
    Not too long ago, when self-storage was a fairly new product, there was a seemingly endless supply of customers with a need to store goods. It didn’t matter how much emphasis was on the sale because the product sold itself. However, as time went on, the product grew at an ...More
    December 1, 2004 Trina Van Alstine Posted in Articles
  • Telephone Mystery Shopping: A Study
    “Friendly and personable, but not distinguishing their properties from competitors, and not attempting to close.” That was the overall conclusion from a recent study of storage-facility managers and employees. My company conducted this first-ever Benchmark Telephone ...More
    December 1, 2004 Ron Welty Posted in Articles
  • Serving Your Staff
    Between the religious holidays and annual turn of the wheel, December is often a time for reflection. The season encourages people to take stock of their lives and, hopefully, count their blessings. So this seems an appropriate issue in which to discuss appreciation and ...More
    December 1, 2004 Teri L. Lanza Posted in Articles
  • Sale-and-Disposal Legal Liability
    Your Tenant stops paying rent on his self-storage unit. You have gone through the legal process of eviction, and now it is time to reclaim your space. You know that whatever the renter leaves behind may be removed and discarded, but only through strict statutory methods. ...More
    December 1, 2004 Amy Brown Posted in Articles
  • Hiring Sales-Savvy Staff
    Most of us agree it is better to have sales-savvy staff than not. Our business requires intense customer interaction. The person at the front desk wearing your logo shirt is the reason people choose to store with you or your competitor. When a tenant has a problem, it is ...More
    December 1, 2004 Tron Jordheim Posted in Articles
  • Sales Training Saves Money From the Drain
    Imagineone of your managers or fellow employees pouring buckets of your facility’s money into a sewer drain. It’s not a pretty sight, is it? Yet every day, well-meaning but poorly trained self-storage salespeople (or “consultants,” as we like to call them) do just that ...More
    December 1, 2004 Bob Copper and RK Kliebenstein Posted in Articles
  • Resident Management: The New Debate
    Since the first rows of cinder-block buildings became known as self-storage, our industry has evolved in many ways. We have added computers and sophisticated management software, and security—including individual door alarms, perimeter beams, video cameras and coded entry ...More
    December 1, 2004 Pamela Alton Posted in Articles