• Maximize Phone Opportunities
    Selling on the telephone (telesales) is an important part of any personal selling program at your self-storage operation. There are many vital ingredients to a successful telesales program and just as many reasons a company would put time and effort into creating, ...More
    December 1, 2002 David Jones Posted in Articles
  • Facility Spotlight: Dare Devil Storage of London
    WOULD ANYONE CONNECT A NAME LIKE RED DEVIL WITH SELF-STORAGE? Probably not. That is precisely why entrepreneurs Angus and Simon Burnett chose the name for their corporation. The name, along with its fiendish image, makes the company memorable. And there's no missing the ...More
    December 1, 2002 Elaine Foxwell Posted in Articles
  • SummersTime Storage LLC
    ROBERT B. SUMMERS DISCOVERED SELF-STORAGE WHILE RESEARCHING BUSINESS OPPORTUNITIES that would generate retirement income and create more time for him to spend with his family. Although he had been involved in other small businesses, Summers wanted one that could provide ...More
    December 1, 2002 Elaine Foxwell Posted in Articles
  • The Risk of Retaining Tenant Keys
    One of a self-storage manager's worst fears is entering his facility one morning to face an angry tenant waiting at the front desk. The tenant is extremely upset because some electronic equipment he had stored in his unit has disappeared, and he wants to know what happened ...More
    December 1, 2002 Amy Brown Posted in Articles
  • Above and Beyond
    Editor's note: The following was recently sent to Inside Self-Storage as a letter to the editor. I thought it was a good idea to start a new tradition with this particular issue, the theme of which is "Managing Managers," to recognize outstanding employee performance in the ...More
    December 1, 2002 Posted in Articles
  • Universal Insurance Facilities Ltd.
    Meet the Team IN THE WORLD OF SELF-STORAGE, MANY OWNERS ASSUME TERRIBLE things only happen to the other guy. But in today's litigious society, recognizing and controlling liability exposures must be a prime concern for every business owner. No one expects to be sued, but ...More
    December 1, 2002 Posted in Articles
  • Productive Work Environments
    It is a well-known fact in the industry that the most important assets of any self-storage operation are the manager, relief manager and any other employee involved in running the store. Their attitude, communication and enthusiasm can set the operation apart from everyone ...More
    December 1, 2002 Brad North Posted in Articles
  • Employee Evaluations
    One of the first things people appointed to positions of authority must learn is their authority is real, and for them to act with authority is expected. Often, when people first find themselves in the position of supervising others, they feel awkward about giving ...More
    December 1, 2002 Donna May Posted in Articles
  • Evaluating Performance
    Don't you love those trips to the dentist? There are all those x-rays, cleanings, fillings and drillings to look forward to. Sounds like a grand time, right? So why do we do it? The short answer is regular visits with your dentist hold proven health benefits for your teeth. ...More
    December 1, 2002 Raymond E. McRae Posted in Articles
  • The Importance of European Storage Marketing
    To introduce the topic of marketing self-storage in Europe, let me share with you a scenario recently experienced throughout the continent. In 1957, the Treaty of Rome declared a common market as a European objective so that, despite broad differences in language, history ...More
    November 1, 2002 Kelly Gallacher Posted in Articles