• On Loyalty and Perserverence
    On Loyalty and Perserverence DEAR INSIDE SELF-STORAGE, Besides being a great manager, Sherry is also a gifted cook. The tenants know every holiday she will whip up batches of brownies, breads and cookies. Former tenants still stop by for coffee and cookies and to visit ...More
    May 1, 2003 Bill Howard Posted in Articles
  • Price and Yield Differences
    One of the misunderstood characteristics in commercial records management is the difference between price per unit and yield per unit of storage. This article discusses the difference and how to improve yield. In the business of commercial records management, a contract is ...More
    May 1, 2003 Cary F. McGovern Posted in Articles
  • technoware
    I was discussing this issue with my art director, when I confided I was having difficulty writing this month's letter. "There's just so little I can say about software and technology that hasn't already been said a hundred times. This topic does not inspire me!" She ...More
    May 1, 2003 Teri L. Lanza Posted in Articles, Technology
  • Using Software to Enhance Customer Service
    Storage operators put their management software to good use by tracking payments, improving collections and managing many other primary business functions. But management programs also offer increasing opportunities to mine customer information for more personal and prompt ...More
    May 1, 2003 Markus Hecker Posted in Articles, Technology
  • Recognizing and Reducing Slips and Falls
    Self-storage owners should be concerned with recognizing and reducing liability exposures. One of the largest types of claims seen among insurance companies is the ever-popular slip-and-fall injury. Judges are cracking down on storage owners who allow dangerous conditions ...More
    May 1, 2003 Amy Brown Posted in Articles
  • Marketing With Your PC
    These days, there are far more self-storage facilities with a PC than without. The question facing owners and managers is, "How can I use my PC for something more productive than playing Solitaire or surfing the web?" There are many ways to boost your marketing efforts, and ...More
    May 1, 2003 Tom Garden Posted in Articles, Technology
  • Management Monitors
    Your manager will stare at your facility's PC monitor for at least a few hours on a daily basis. A hard-to-read screen will result in a noticeable reduction of productivity and may cause headaches. CRT vs. LCD For everyday use, 19-inch CRT (cathode ray tube) monitors give ...More
    May 1, 2003 Doug Carner Posted in Articles, Technology
  • Real-Time Management Software
    Everyone wants to know as much information regarding the operation of their self-storage facilities as possible; and they want that information to be detailed, at their fingertips for immediate reference, and current. How "current" is a complicated question, and being able ...More
    May 1, 2003 James Hafen Posted in Articles, Technology
  • Choosing Records-Management Software
    This article reviews the basic features to look for when evaluating records-storage software packages, reveals some red flags to watch for, and discusses some of the "wow" factors in new technology that will allow you to compete with the big guys. You're new to the ...More
    May 1, 2003 Anne Sommi Edmonson Posted in Articles, Technology
  • The Family and Medical Leave Act
    The Family and Medical Leave Act (FMLA) is the easiest of the federal laws to violate without knowing it. It is amazing so many employees think they are entitled to leave--and so many employers give it--without understanding the act. The act may not apply to your ...More
    May 1, 2003 Jeffrey Greenberger Posted in Articles