• The Deep South
    This month, I gathered a roundtable of experts to discuss the state of self-storage in the southern United States. Let's hear what local experts have to say about their respective cities and regions. Our panel of brokers includes: C. William Barnhill, Omega Properties, ...More
    June 1, 2003 Michael L. McCune Posted in Articles, Finance
  • Installation: Word of Warning
    In the wake of the fire that took place Feb. 20 at the Station Night Club in W. Warwick, R.I., taking 99 lives and causing injury to nearly 200, I would like to point out some facts related to the event. This tragedy has a direct correlation to the self-storage industry, ...More
    June 1, 2003 Al Costantino Posted in Articles
  • The Internet and Records Management
    Think back to the 1960s. Computer salesman H. Ross Perot formed a computer company called Electronic Data Systems; Polaroid introduced color-film prints that developed in 60 seconds, manual typewriters were still in use, people listened to vinyl records ... Much has changed ...More
    May 1, 2003 Scott Bidwell Posted in Articles, Technology
  • On Loyalty and Perserverence
    On Loyalty and Perserverence DEAR INSIDE SELF-STORAGE, Besides being a great manager, Sherry is also a gifted cook. The tenants know every holiday she will whip up batches of brownies, breads and cookies. Former tenants still stop by for coffee and cookies and to visit ...More
    May 1, 2003 Bill Howard Posted in Articles
  • Price and Yield Differences
    One of the misunderstood characteristics in commercial records management is the difference between price per unit and yield per unit of storage. This article discusses the difference and how to improve yield. In the business of commercial records management, a contract is ...More
    May 1, 2003 Cary F. McGovern Posted in Articles
  • technoware
    I was discussing this issue with my art director, when I confided I was having difficulty writing this month's letter. "There's just so little I can say about software and technology that hasn't already been said a hundred times. This topic does not inspire me!" She ...More
    May 1, 2003 Teri L. Lanza Posted in Articles, Technology
  • Using Software to Enhance Customer Service
    Storage operators put their management software to good use by tracking payments, improving collections and managing many other primary business functions. But management programs also offer increasing opportunities to mine customer information for more personal and prompt ...More
    May 1, 2003 Markus Hecker Posted in Articles, Technology
  • Recognizing and Reducing Slips and Falls
    Self-storage owners should be concerned with recognizing and reducing liability exposures. One of the largest types of claims seen among insurance companies is the ever-popular slip-and-fall injury. Judges are cracking down on storage owners who allow dangerous conditions ...More
    May 1, 2003 Amy Brown Posted in Articles
  • Marketing With Your PC
    These days, there are far more self-storage facilities with a PC than without. The question facing owners and managers is, "How can I use my PC for something more productive than playing Solitaire or surfing the web?" There are many ways to boost your marketing efforts, and ...More
    May 1, 2003 Tom Garden Posted in Articles, Technology
  • Management Monitors
    Your manager will stare at your facility's PC monitor for at least a few hours on a daily basis. A hard-to-read screen will result in a noticeable reduction of productivity and may cause headaches. CRT vs. LCD For everyday use, 19-inch CRT (cathode ray tube) monitors give ...More
    May 1, 2003 Doug Carner Posted in Articles, Technology