• U.K. Facility Conversions: Public to Private
    THERE ARE TWO DIFFERENT TYPES OF SELF-STORAGE FACILITIES IN THE UNITED KINGDOM—PRIVATE AND PUBLIC. Owners and prospective owners need to understand the difference between the two and what it takes to convert private storage to public. Private facilities do not allow ...More
    December 1, 2002 Graham Lomax Posted in Articles
  • The Importance of Phone Skills
    A self-storage manager can be courteous, meticulous about paper work, one of the nicest people in town and maintain a spotless facility, but if he doesn't understand how to use the most important tool in the office--the telephone--you end up with an empty facility that ...More
    December 1, 2002 Rebecca McMahan Posted in Articles
  • Maximize Phone Opportunities
    Selling on the telephone (telesales) is an important part of any personal selling program at your self-storage operation. There are many vital ingredients to a successful telesales program and just as many reasons a company would put time and effort into creating, ...More
    December 1, 2002 David Jones Posted in Articles
  • Facility Spotlight: Dare Devil Storage of London
    WOULD ANYONE CONNECT A NAME LIKE RED DEVIL WITH SELF-STORAGE? Probably not. That is precisely why entrepreneurs Angus and Simon Burnett chose the name for their corporation. The name, along with its fiendish image, makes the company memorable. And there's no missing the ...More
    December 1, 2002 Elaine Foxwell Posted in Articles
  • SummersTime Storage LLC
    ROBERT B. SUMMERS DISCOVERED SELF-STORAGE WHILE RESEARCHING BUSINESS OPPORTUNITIES that would generate retirement income and create more time for him to spend with his family. Although he had been involved in other small businesses, Summers wanted one that could provide ...More
    December 1, 2002 Elaine Foxwell Posted in Articles
  • The Risk of Retaining Tenant Keys
    One of a self-storage manager's worst fears is entering his facility one morning to face an angry tenant waiting at the front desk. The tenant is extremely upset because some electronic equipment he had stored in his unit has disappeared, and he wants to know what happened ...More
    December 1, 2002 Amy Brown Posted in Articles
  • Above and Beyond
    Editor's note: The following was recently sent to Inside Self-Storage as a letter to the editor. I thought it was a good idea to start a new tradition with this particular issue, the theme of which is "Managing Managers," to recognize outstanding employee performance in the ...More
    December 1, 2002 Posted in Articles
  • Universal Insurance Facilities Ltd.
    Meet the Team IN THE WORLD OF SELF-STORAGE, MANY OWNERS ASSUME TERRIBLE things only happen to the other guy. But in today's litigious society, recognizing and controlling liability exposures must be a prime concern for every business owner. No one expects to be sued, but ...More
    December 1, 2002 Posted in Articles
  • Productive Work Environments
    It is a well-known fact in the industry that the most important assets of any self-storage operation are the manager, relief manager and any other employee involved in running the store. Their attitude, communication and enthusiasm can set the operation apart from everyone ...More
    December 1, 2002 Brad North Posted in Articles
  • Employee Evaluations
    One of the first things people appointed to positions of authority must learn is their authority is real, and for them to act with authority is expected. Often, when people first find themselves in the position of supervising others, they feel awkward about giving ...More
    December 1, 2002 Donna May Posted in Articles