• Hollywood Storage Center
    THE recent debut of Hollywood Storage Center, in Newbury Park, Calif., marks a pioneering effort in an industry catching on to the concept of tenant-centric service. The $6.4 million center is an expansion of the formerly named Thousand Oaks Self Storage, opened 20 years ...More
    October 1, 2002 Posted in Articles
  • When the Alarm Sounds
    WHO WILL ARRIVE TO RESCUE YOUR SITE WHEN THIEVES BEGIN TO BREAK INTO STORAGE UNITS? What evidence can your security system provide for police detectives and insurance investigators? Can your security system defend your site and stop the criminal? A classic cliché states a ...More
    October 1, 2002 Doug Carner Posted in Articles, Technology
  • Specialty Storage in the U.K.
    SELF-STORAGE IN THE UNITED KINGDOM AND EUROPE is so new that many prospective customers have yet to hear of it. And as progressive as U.K. and European self-storage entrepreneurs are, they are still trying to convey the message to the public of alternatives to storing their ...More
    October 1, 2002 Graham Lomax Posted in Articles
  • Getting Connected
    EVEN THOUGH THE TITLE OF THIS ARTICLE SEEMS STRAIGHTFORWARD, there is more than enough information under the topic of communication technology to fill a university-level computer-science course. My guess would be few of us have the time or inclination to sit through a ...More
    October 1, 2002 Bill Hoban Posted in Articles, Technology
  • U.K. Self-Storage: Big Money Makes Even Bigger Money
    IN A RECENT ARTICLE, I WROTE ABOUT THE EUROPEAN SELF-STORAGE ENTREPRENEUR'S DREAM or probable reason for investing in self-storage—to build it up and sell it. In September, Norman Galbraith and Alistair Jack realized their dream with the sale of their nine-site ...More
    October 1, 2002 Andrew Donaldson Posted in Articles, Development
  • Offering Tenant Insurance
    THERE ARE MANY DIFFERENT TYPES OF CRIME THAT CAN AFFECT SELF-STORAGE BUSINESSES: burglary, arson, vandalism, drugs and many more. With the various items tenants store in self-storage facilities, it isn't surprising break-ins and theft are one of the most significant ongoing ...More
    October 1, 2002 Amy Brown Posted in Articles
  • Boat and RV Storage
    ONE OF THE GREATEST OPPORTUNITIES IN THE STORAGE industry these days is due to the popularity of boats and recreational vehicles. In 1997, there were 9 million RVs on the road and an estimated 25 million RV enthusiasts. In 1999, 321,000 RV units were sold in the United ...More
    October 1, 2002 Robert J. Hayworth and ISS Staff Posted in Articles
  • Keeping Phases Competitive
    This Nationwide Self Storage facility updated its look with new landscaping, gates, signs, painted bollards and refinished metal. If you operate a facility where you have built in phases, do all your customers want to be in the new section? Are you losing customers to the ...More
    October 1, 2002 Posted in Articles
  • $ervice$ a$ Revenue
    Dear Boss,I would like to make some recommendations regarding additional services for our customers and how they might impact our bottom line. Although our original intent was to provide upscale facilities where all these services would be included, we have not been able to ...More
    October 1, 2002 David and Tina Fleming Posted in Articles
  • Identifying Consumer 'Wants'
    GOOD MARKETING, AS EVERYONE KNOWS, IS ABOUT IDENTIFYING CUSTOMER NEEDS AND WANTS. However, if we examine this notion a little more closely, we begin to see that recognizing a need may be a whole lot simpler than distinguishing a want. Identifying wants is often what gives a ...More
    October 1, 2002 Roy Katz Posted in Articles