• Turning Objections Into Rentals
    With the self-storage industry becoming increasingly competitive, it is vital we develop the ability to overcome customer objections. On the average, customers call four to five stores before making a decision on where to rent. They have more choices than ever and are doing ...More
    July 1, 2003 Brad North Posted in Articles
  • Self-Storage Research Report
    The following report, produced annually, is reprinted with permission from Marcus & Millichap Real Estate Investment Brokerage Co. The information it contains was obtained from sources deemed reliable. Every effort was made to obtain accurate and complete information; ...More
    July 1, 2003 Posted in Articles
  • The Value of Type-In Traffic
    How would you like to pay a flat fee of less than $10 a year and get a steady flow of self-storage prospects to your website? Using websites to promote your facility is all the rage these days but, frequently, it costs hundreds if not thousands of dollars to get your site ...More
    July 1, 2003 Fred Gleeck Posted in Articles
  • Door and Building Maintenance
    If your self-storage doors and buildings are not being properly maintained, you may be losing business. Even your best customers will get frustrated with doors that won't open or close easily, or with having chalk or dirt get on their clothes and hands. A well-maintained ...More
    July 1, 2003 Teresa Sedmak Posted in Articles
  • Preventive Maintenance for U.K./Europe Storage Facilities
    "Prevention is better than cure," or "If it ain't broke, don't fix it." Which do you believe? I suggest both are equally correct and, at the same time, incorrect. Paying for regular maintenance vs. paying for replacement is often a dilemma. A regular program of prevention ...More
    July 1, 2003 Graham Lomax Posted in Articles
  • KEEP IT UP
    When I was two years old, my parents purchased a lime-green Dodge Dart with dark-green interior. It had a beautifully smooth bench seat in the back on which I would slide from one end to the other every time we went around a sharp turn. It had a black hard top and sweet ...More
    July 1, 2003 Teri L. Lanza Posted in Articles
  • Levels of Service
    Records-management in self-storage operations has always included minimal service options. Today, with new methods and technology, you can offer higher levels of service if you choose. This article discusses the value of adding services to your records-management portfolio. ...More
    July 1, 2003 Cary McGovern Posted in Articles
  • Choosing the Right Contractor
    Licensed vendors and professional contractors are hired to provide materials, equipment, supplies and services. Vendors contribute to the daily operation of every facility. For example, trash collectors properly dispose of garbage. A lawn service may be used to cut grass ...More
    July 1, 2003 Amy Brown Posted in Articles
  • Lights, Cameras Action
    How many self-storage facilities can boast openings with guest appearances by pop icons Marilyn Monroe, Arnold Schwarzenegger, Katherine Zeta-Jones, Lucille Ball, Dorothy Gale, Cleopatra, Charlie Chaplin and Fred Flintstone? Only one. On Wed., March 19, Conejo Valley's ...More
    July 1, 2003 Teri L. Lanza Posted in Articles
  • International Business Forum
    At the 2003 Inside Self-Storage Expo in Las Vegas, three U.S. self-storage veterans discussed their perspectives on the growing self-storage market in the United Kingdom and Europe. In a unique International Business Forum, Ken Nitzberg, chairman and CEO of Devon Self ...More
    July 1, 2003 Posted in Articles, Development