• Conversions
    In 1985, Mid-City Storage was simply an abandoned shoe factory in Cincinnati. By the end of the following year, this complex of approximately 140,000 square feet had been converted into artists’ studios and workshops, bulk storage, records storage and, more important, ...More
    September 1, 2003 Erik and Melissa Hermes Posted in Articles
  • Customer Service as a Marketing Weapon
    I just completed a cross-country trip in my RV, from Nevada to New Jersey, along routes 70 and 78. Along the way, I dropped in on more than 20 storage facilities. The difference in the quality of facilities was amazing. There were some with terrific employees; though I’m ...More
    September 1, 2003 Fred Gleeck Posted in Articles
  • Not Created Equal
    Not Created Equal Not all buildings are created equal and—it comes as no surprise—neither are contractors, materials and service providers. We could discuss the issue of quality here, but I think it more important to address the matter of ethics. In 1996, Barbara J. Jackson ...More
    September 1, 2003 Teri L. Lanza Posted in Articles
  • Self-Storage Conversions Abroad: U.K. and Europe
    Thinking about establishing self-storage facilities in the United Kingdom or Europe? Naturally, you want them situated in urban areas for the best possible return on investment. With the shortage of land, it is often advantageous to consider converting an existing ...More
    September 1, 2003 Rod Edge Posted in Articles
  • DBCI Doors & BuildingComponents Inc.
    Atlanta-based door manufacturer DBCI has a simple but noble mission: provide the best customer service possible. How? Supply customers in the self-storage and commercial markets a quality product at a competitive price, with unequaled service and response. To do this, some ...More
    September 1, 2003 Elaine Foxwell Posted in Articles
  • Dealing With Hazardous Materials
    The discovery of hazardous materials in a self-storage unit can happen to even the most cautious storage operator. You might come into work one day and discover gas has spilled onto your property from a nearby construction site. Perhaps you find an abandoned unit filled ...More
    September 1, 2003 Amy Brown Posted in Articles
  • Site Design & Unit Mix
    If Forrest Gump was in the self-storage business, he would say site design and unit mix are like peas and carrots—They always go together. this is very true if you think about how many seminars and roundtable discussions at self-storage conventions combine these two into a ...More
    September 1, 2003 Victor Lopez Posted in Articles
  • The Value of Climate Control
    A museum was planning renovations as well as a large addition to its original building, which required moving more than 11,000 pieces of art to a temporary storage facility. There was no question as to whether the facility would be climate-controlled—the museum’s ...More
    September 1, 2003 Dan Curtis Posted in Articles
  • The On-Site Managers’ Apartment
    One of the biggest decisions an owner faces when building a new site is whether to include an on-site managers’ apartment. Most experienced managers in the industry are used to working and living at their storage facilities. This arrangement affords them the convenience of ...More
    September 1, 2003 Pamela Alton Posted in Articles
  • Lackland Self Storage
    Middlesex, N.J.-based Lackland Self Storage has been nominated for the New Jersey “Family Business of the Year” Award. The award is given in recognition of the significant role a family business plays in the state’s economy and its importance and vital contribution to state ...More
    September 1, 2003 Posted in Articles