• Productive Work Environments
    It is a well-known fact in the industry that the most important assets of any self-storage operation are the manager, relief manager and any other employee involved in running the store. Their attitude, communication and enthusiasm can set the operation apart from everyone ...More
    December 1, 2002 Brad North Posted in Articles
  • Universal Insurance Facilities Ltd.
    Meet the Team IN THE WORLD OF SELF-STORAGE, MANY OWNERS ASSUME TERRIBLE things only happen to the other guy. But in today's litigious society, recognizing and controlling liability exposures must be a prime concern for every business owner. No one expects to be sued, but ...More
    December 1, 2002 Posted in Articles
  • The Risk of Retaining Tenant Keys
    One of a self-storage manager's worst fears is entering his facility one morning to face an angry tenant waiting at the front desk. The tenant is extremely upset because some electronic equipment he had stored in his unit has disappeared, and he wants to know what happened ...More
    December 1, 2002 Amy Brown Posted in Articles
  • Above and Beyond
    Editor's note: The following was recently sent to Inside Self-Storage as a letter to the editor. I thought it was a good idea to start a new tradition with this particular issue, the theme of which is "Managing Managers," to recognize outstanding employee performance in the ...More
    December 1, 2002 Posted in Articles
  • Employee Evaluations
    One of the first things people appointed to positions of authority must learn is their authority is real, and for them to act with authority is expected. Often, when people first find themselves in the position of supervising others, they feel awkward about giving ...More
    December 1, 2002 Donna May Posted in Articles
  • Evaluating Performance
    Don't you love those trips to the dentist? There are all those x-rays, cleanings, fillings and drillings to look forward to. Sounds like a grand time, right? So why do we do it? The short answer is regular visits with your dentist hold proven health benefits for your teeth. ...More
    December 1, 2002 Raymond E. McRae Posted in Articles
  • Finance Techniques and Alternatives
    Facility owner and real estate broker C. William Barnhill did some interesting research on loans he was refinancing for his own account. I asked him to share his findings with our readers. TRADITIONAL, FIXED-RATE, COMMERCIAL BANK LOANS HAVE BEEN the mainstay for ...More
    November 1, 2002 Michael L. McCune Posted in Articles, Finance
  • Storage USA Franchise Program
    Inside Self-Storage recently had the opportunity to interview Ed Ansbro, vice president of Franchising For StorageUSA (SUSA). Following are his comments on the company's program, how it is growing, and what it can do for self-storage developers in all parts of the country. ...More
    November 1, 2002 Posted in Articles, Development, Finance
  • 8 Keys to Dollar Squeezing
    GIVEN THIS IS THE ANNUAL FINANCE ISSUE, I FELT IT WOULD BE valuable to give you some ideas to increase your bottom line. There are only two ways to increase profits: One is to increase sales, the other is to reduce expenses. For most self-storage operators, the majority of ...More
    November 1, 2002 Fred Gleeck Posted in Articles
  • Anticipating the Refinance
    The fall marks the season when many people focus on time ahead. The kids are back in school, summer vacations are over, and the days are getting shorter. This is the time when I start the house projects I put off over the summer. Have you ever noticed the first 80 percent ...More
    November 1, 2002 Neal Gussis Posted in Articles, Finance